Comments on: Know Thy Add-on User http://blog.mozilla.com/addons/2009/01/20/know-thy-add-on-user/ Fri, 10 Feb 2012 22:23:08 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Mike Darnell http://blog.mozilla.com/addons/2009/01/20/know-thy-add-on-user/comment-page-1/#comment-3870 Mike Darnell Mon, 11 May 2009 07:49:05 +0000 http://blog.mozilla.com/addons/?p=263#comment-3870 Hi Mark, Spectacular read and very useful post. Despite an obviously growing need materials about marketing Firefox addons seem to be still rather scarce. It would be great if you could perhaps recommend further reading on the subject and maybe post some links for forums and other learning resources on the subject. Cheers, Mike "I tweet @headup" http://headup.com - The semantic web Firefox addon Hi Mark,
Spectacular read and very useful post.
Despite an obviously growing need materials about marketing Firefox addons seem to be still rather scarce.

It would be great if you could perhaps recommend further reading on the subject and maybe post some links for forums and other learning resources on the subject.

Cheers,
Mike
“I tweet @headup”
http://headup.com – The semantic web Firefox addon

]]> By: Mark Cramer http://blog.mozilla.com/addons/2009/01/20/know-thy-add-on-user/comment-page-1/#comment-2359 Mark Cramer Wed, 25 Feb 2009 20:12:50 +0000 http://blog.mozilla.com/addons/?p=263#comment-2359 As a quick update to this post, we just had a new first - An especially gracious user who was experiencing a particularly rare and elusive issue granted us access to his computer via GoToMyPC, which enabled us to do the actual debugging on his machine. We imagine that few people would be willing to do this, but you can always ask. One more quick note that I didn't mention above - Set up a Twitter account and then use an RSS feed to monitor anyone who "Tweets" about your add-on. Responding to them and asking for feedback can also be quite useful. We hope this helps! As a quick update to this post, we just had a new first – An especially gracious user who was experiencing a particularly rare and elusive issue granted us access to his computer via GoToMyPC, which enabled us to do the actual debugging on his machine. We imagine that few people would be willing to do this, but you can always ask.

One more quick note that I didn’t mention above – Set up a Twitter account and then use an RSS feed to monitor anyone who “Tweets” about your add-on. Responding to them and asking for feedback can also be quite useful.

We hope this helps!

]]> By: CAFxX http://blog.mozilla.com/addons/2009/01/20/know-thy-add-on-user/comment-page-1/#comment-1966 CAFxX Mon, 26 Jan 2009 21:28:26 +0000 http://blog.mozilla.com/addons/?p=263#comment-1966 Yep, improving the user feedback capabilities of AMO could be a good first step. For instance, allowing an add-on developer to contact someone who left a review is absolutely needed. Sending a "new review posted" alert could be another good idea. Also simplifying the diagnosis of inter-extensions problems could help. Yep, improving the user feedback capabilities of AMO could be a good first step. For instance, allowing an add-on developer to contact someone who left a review is absolutely needed. Sending a “new review posted” alert could be another good idea. Also simplifying the diagnosis of inter-extensions problems could help.

]]> By: Vin Turk http://blog.mozilla.com/addons/2009/01/20/know-thy-add-on-user/comment-page-1/#comment-1892 Vin Turk Tue, 20 Jan 2009 18:32:04 +0000 http://blog.mozilla.com/addons/?p=263#comment-1892 Great post! It can be a little difficult to receive positive feedback during the uninstall survey as you mentioned. Your other points are right on the money! Great post! It can be a little difficult to receive positive feedback during the uninstall survey as you mentioned. Your other points are right on the money!

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