Feed on
Posts
Comments

Archive for the 'Survey 2' Category

All about SUMO: Second post

Posted in Survey 2 on May 6th, 2008 1 Comment »

How many people took the second survey and who were they?
Over the course of three weeks, 1,558 people took the second community survey.  We published the survey in 16 languages, thanks to the work of the localizers from mozilla-europe.org.   This step was critical for the survey because we wanted to see how the user-to-user support […]

All about SUMO

Posted in Survey 2 on May 2nd, 2008 No Comments »

For the second community survey we focused our efforts on learning more about the community helping with support.mozilla.com (SUMO).
Where did we get this idea?
The topic for this survey came from Jesper Kristensen, a Danish localizer, who participated in a discussion on the Mozilla Europe’s mailing list about new survey ideas.  He wrote:
“SUMO (support.mozilla.com) is a […]