Comments on: Analytics and the Firefox User Experience http://blog.mozilla.com/metrics/2008/04/01/analytics-and-the-firefox-user-experience/ When in doubt, sample it out... Thu, 21 Aug 2008 21:31:27 +0000 http://wordpress.org/?v=2.6 By: Mike Beltzner http://blog.mozilla.com/metrics/2008/04/01/analytics-and-the-firefox-user-experience/#comment-10854 Mike Beltzner Tue, 01 Apr 2008 19:05:52 +0000 http://blog.mozilla.com/metrics/2008/04/01/analytics-and-the-firefox-user-experience/#comment-10854 For what it's worth, I totally agree, and that's why pkim and jslater kinda shiver whenever I poke my head in and start asking about designs for mozilla.com. It's also why I'm thrilled to see the analytics work being done on the website. I would go further still, though - the user experience of Firefox is the whole Firefox Phenomenon: getting the idea, finding it online (was it easy to find? was the website helpful?), downloading (quick? simple?), installing (quick? simple?), running it for the first time (gets you to the web easily? offers to show you around?) and then the overall experience as you visit websites. When users run into problems (site compatibility, system crashes, unable to find that site they were at before) that's all part of the experience. Even the uninstall (goodbye! thanks for trying!) experience is important. For what it’s worth, I totally agree, and that’s why pkim and jslater kinda shiver whenever I poke my head in and start asking about designs for mozilla.com. It’s also why I’m thrilled to see the analytics work being done on the website.

I would go further still, though - the user experience of Firefox is the whole Firefox Phenomenon: getting the idea, finding it online (was it easy to find? was the website helpful?), downloading (quick? simple?), installing (quick? simple?), running it for the first time (gets you to the web easily? offers to show you around?) and then the overall experience as you visit websites. When users run into problems (site compatibility, system crashes, unable to find that site they were at before) that’s all part of the experience. Even the uninstall (goodbye! thanks for trying!) experience is important.

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