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	<title>Comments on: When a Firefox User Reports a Broken Web Site</title>
	<atom:link href="http://blog.mozilla.com/metrics/2009/07/23/when-a-firefox-user-reports-a-broken-web-site/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.mozilla.com/metrics/2009/07/23/when-a-firefox-user-reports-a-broken-web-site/</link>
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		<title>By: David R</title>
		<link>http://blog.mozilla.com/metrics/2009/07/23/when-a-firefox-user-reports-a-broken-web-site/comment-page-1/#comment-154003</link>
		<dc:creator>David R</dc:creator>
		<pubDate>Thu, 03 Jun 2010 17:20:40 +0000</pubDate>
		<guid isPermaLink="false">http://blog.mozilla.com/metrics/?p=713#comment-154003</guid>
		<description>nicole: Yeah, you&#039;re right, it&#039;s possible that people filing fewer reports caused Firefox to get better, instead of the other way around! 

Wait, no, that makes absolutely no sense. So annoying when people trot out the &quot;correlation != causation&quot; in absolutely any discussion of statistics.</description>
		<content:encoded><![CDATA[<p>nicole: Yeah, you&#8217;re right, it&#8217;s possible that people filing fewer reports caused Firefox to get better, instead of the other way around! </p>
<p>Wait, no, that makes absolutely no sense. So annoying when people trot out the &#8220;correlation != causation&#8221; in absolutely any discussion of statistics.</p>
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		<title>By: nicole</title>
		<link>http://blog.mozilla.com/metrics/2009/07/23/when-a-firefox-user-reports-a-broken-web-site/comment-page-1/#comment-142584</link>
		<dc:creator>nicole</dc:creator>
		<pubDate>Mon, 19 Oct 2009 01:46:55 +0000</pubDate>
		<guid isPermaLink="false">http://blog.mozilla.com/metrics/?p=713#comment-142584</guid>
		<description>Hey.

I think that you can&#039;t imply correlation = causation in the way that you are above, sadly. http://en.wikipedia.org/wiki/Correlation_does_not_imply_causation

I happen to agree that Firefox *has* gotten better, and frankly, I suspect it&#039;s very possible your conclusions are close to truth. And yet you can&#039;t assert them as truth, darn it!

Also, have you read Clay Shirky&#039;s work on how users and their online habits follow a power law distribution? Assuming Shirky&#039;s law is right, the savvier experts are reporting more sites, and the less-savvy users report less. This would also support the assumption that your logic above is flawed. I&#039;d recommend Shirky&#039;s Here Comes Everybody as a place to read about it.</description>
		<content:encoded><![CDATA[<p>Hey.</p>
<p>I think that you can&#8217;t imply correlation = causation in the way that you are above, sadly. <a href="http://en.wikipedia.org/wiki/Correlation_does_not_imply_causation" rel="nofollow">http://en.wikipedia.org/wiki/Correlation_does_not_imply_causation</a></p>
<p>I happen to agree that Firefox *has* gotten better, and frankly, I suspect it&#8217;s very possible your conclusions are close to truth. And yet you can&#8217;t assert them as truth, darn it!</p>
<p>Also, have you read Clay Shirky&#8217;s work on how users and their online habits follow a power law distribution? Assuming Shirky&#8217;s law is right, the savvier experts are reporting more sites, and the less-savvy users report less. This would also support the assumption that your logic above is flawed. I&#8217;d recommend Shirky&#8217;s Here Comes Everybody as a place to read about it.</p>
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		<title>By: ehergenrader</title>
		<link>http://blog.mozilla.com/metrics/2009/07/23/when-a-firefox-user-reports-a-broken-web-site/comment-page-1/#comment-127665</link>
		<dc:creator>ehergenrader</dc:creator>
		<pubDate>Mon, 27 Jul 2009 08:01:14 +0000</pubDate>
		<guid isPermaLink="false">http://blog.mozilla.com/metrics/?p=713#comment-127665</guid>
		<description>frankyfrank:

Yes, and we&#039;ll be looking at a lot of this in future posts :) . If you have a specific idea about analysis you think could be interesting/important, definitely let us know and we can try to incorporate it in out Broke Site Reporter series of posts.</description>
		<content:encoded><![CDATA[<p>frankyfrank:</p>
<p>Yes, and we&#8217;ll be looking at a lot of this in future posts <img src='http://blog.mozilla.com/metrics/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  . If you have a specific idea about analysis you think could be interesting/important, definitely let us know and we can try to incorporate it in out Broke Site Reporter series of posts.</p>
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		<title>By: ehergenrader</title>
		<link>http://blog.mozilla.com/metrics/2009/07/23/when-a-firefox-user-reports-a-broken-web-site/comment-page-1/#comment-127663</link>
		<dc:creator>ehergenrader</dc:creator>
		<pubDate>Mon, 27 Jul 2009 07:59:03 +0000</pubDate>
		<guid isPermaLink="false">http://blog.mozilla.com/metrics/?p=713#comment-127663</guid>
		<description>Toe:

This is definitely a valid hypothesis. The only real counter-argument I can see is the VERY simple interface of the tool. It really requires no technical expertise to use, and I have confidence all users COULD use the tool. That said, it’s true the more technical users are probably more likely to know it is there.

There really is no plausible way (that I can think of) to quantify this kind of relationship (any ideas?). This is one reason why I did not attempt any explicit statistical modeling, but I think from an economical point of view you’re exactly right – the decrease is most likely a mix of all three.

Thanks for the post!</description>
		<content:encoded><![CDATA[<p>Toe:</p>
<p>This is definitely a valid hypothesis. The only real counter-argument I can see is the VERY simple interface of the tool. It really requires no technical expertise to use, and I have confidence all users COULD use the tool. That said, it’s true the more technical users are probably more likely to know it is there.</p>
<p>There really is no plausible way (that I can think of) to quantify this kind of relationship (any ideas?). This is one reason why I did not attempt any explicit statistical modeling, but I think from an economical point of view you’re exactly right – the decrease is most likely a mix of all three.</p>
<p>Thanks for the post!</p>
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		<title>By: frankyfrank</title>
		<link>http://blog.mozilla.com/metrics/2009/07/23/when-a-firefox-user-reports-a-broken-web-site/comment-page-1/#comment-127399</link>
		<dc:creator>frankyfrank</dc:creator>
		<pubDate>Sun, 26 Jul 2009 15:11:17 +0000</pubDate>
		<guid isPermaLink="false">http://blog.mozilla.com/metrics/?p=713#comment-127399</guid>
		<description>Are there more stats, like most hosts, and a split into the different categories?</description>
		<content:encoded><![CDATA[<p>Are there more stats, like most hosts, and a split into the different categories?</p>
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		<title>By: Toe</title>
		<link>http://blog.mozilla.com/metrics/2009/07/23/when-a-firefox-user-reports-a-broken-web-site/comment-page-1/#comment-127343</link>
		<dc:creator>Toe</dc:creator>
		<pubDate>Sun, 26 Jul 2009 09:09:01 +0000</pubDate>
		<guid isPermaLink="false">http://blog.mozilla.com/metrics/?p=713#comment-127343</guid>
		<description>Are you really sure that conclusion is safe?  One other possible explanation is that Firefox is simply attracting a greater proportion of &#039;mainstream&#039;/less geeky users who are less likely to file such reports.

Granted, it&#039;s probably a mix of all three, but I think it&#039;s still important to consider what type of user files reports and how many of them there are.</description>
		<content:encoded><![CDATA[<p>Are you really sure that conclusion is safe?  One other possible explanation is that Firefox is simply attracting a greater proportion of &#8216;mainstream&#8217;/less geeky users who are less likely to file such reports.</p>
<p>Granted, it&#8217;s probably a mix of all three, but I think it&#8217;s still important to consider what type of user files reports and how many of them there are.</p>
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