Comments on: Comparing Different Types of Broken Web Sites

By: Kurt (supernova_00)

Kurt (supernova_00) — Thu, 30 Jul 2009 15:58:42 +0000

Couldn’t find a bug on it so I filed:
https://bugzilla.mozilla.org/show_bug.cgi?id=507401

By: Kurt (supernova_00)

Kurt (supernova_00) — Thu, 30 Jul 2009 15:51:39 +0000

I also agree that it sounds like the reporter should be disabled for error pages. Is there a bug filed on this already?

By: Donnie Berkholz

Donnie Berkholz — Thu, 30 Jul 2009 03:09:49 +0000

Seems to me that the absolute scale on the Y axis is useless. For the comparisons you want to make, you should be using percentages. Otherwise it’s like putting everything on some weird diagonal X axis that slopes at the rate of increase of problem reports.

By: ehergenrader

ehergenrader — Wed, 29 Jul 2009 23:03:46 +0000

Justin:

It is difficult to tell, since most of the description fields just say things along the lines of “can’t log in to facebook” or “log in taking way too long”.

That being said, I’d hypothesize most were site problems (the phrase “password manager” was only mentioned 12 times in the roughly 36,000 en-US descriptions (this includes variations of the phrase with different letters capitalized)).

By: Justin Dolske

Justin Dolske — Wed, 29 Jul 2009 20:37:03 +0000

I’m curious what kind of “can’t log in” problems are bring reported… Are these password manager problems, or problems with the site?

By: Dan

Dan — Wed, 29 Jul 2009 20:04:50 +0000

Sounds like you guys need to disable the Reporter for error pages. None of the problem categories are relevant for pages that don’t load (except maybe “Other”).

Perhaps the dialog can be made different for error pages, containing text such as “In most cases the error you are seeing indicates a problem with the website and not Firefox. Please ensure the website loads in another browser before submitting a report.” And of course you’d remove the categories since there’s really only one category of problem… the website isn’t loading.