Comments on: Getting Help when Using Firefox – Part II http://blog.mozilla.com/metrics/2009/09/09/getting-help-when-using-firefox-part-ii/ Sat, 20 Mar 2010 20:03:07 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: ehergenrader http://blog.mozilla.com/metrics/2009/09/09/getting-help-when-using-firefox-part-ii/comment-page-1/#comment-139155 ehergenrader Thu, 10 Sep 2009 18:31:36 +0000 http://blog.mozilla.com/metrics/?p=1116#comment-139155 @Mark: RED: cookies->"Cannot log in to websites", enable cookies->"Websites say cookies are blocked", bookmarks->"Lost bookmarks", clear history->"Clear recent history" GREEN: cookies->"Disabling third party cookies", private browsing->"Private browsing", private browsing->"Clear recent history", clear cache->"How to clear the cache", clear history->"How to clear the cache", cache->"How to clear the cache", export bookmarks->"Exporting bookmarks to an html file" thanks for the reminder! definitely an oversight on my part @Mark:

RED: cookies->”Cannot log in to websites”, enable cookies->”Websites say cookies are blocked”, bookmarks->”Lost bookmarks”, clear history->”Clear recent history”

GREEN: cookies->”Disabling third party cookies”, private browsing->”Private browsing”, private browsing->”Clear recent history”, clear cache->”How to clear the cache”, clear history->”How to clear the cache”, cache->”How to clear the cache”, export bookmarks->”Exporting bookmarks to an html file”

thanks for the reminder! definitely an oversight on my part

]]> By: Mark http://blog.mozilla.com/metrics/2009/09/09/getting-help-when-using-firefox-part-ii/comment-page-1/#comment-139094 Mark Thu, 10 Sep 2009 08:05:12 +0000 http://blog.mozilla.com/metrics/?p=1116#comment-139094 Remember folks, using red and green to highlight differences really backfires on those of us who can't see the difference due to colour-blindness. Remember folks, using red and green to highlight differences really backfires on those of us who can’t see the difference due to colour-blindness.

]]> By: Michael Lefevre http://blog.mozilla.com/metrics/2009/09/09/getting-help-when-using-firefox-part-ii/comment-page-1/#comment-138964 Michael Lefevre Wed, 09 Sep 2009 18:03:14 +0000 http://blog.mozilla.com/metrics/?p=1116#comment-138964 Maybe it's in the plan, but looks to me as if the most likely solutions to "websites say cookies are blocked" are actually in the "cannot log into websites" article, but nearly everyone is choosing the "websites say..." article. The first article does have a link at the end, but that's not an ideal way of getting there. (I'm guessing that the number of people using firewalls or privacy/script blocking addons is larger than the number that have set detailed exceptions in Firefox's cookie prefs. Maybe it’s in the plan, but looks to me as if the most likely solutions to “websites say cookies are blocked” are actually in the “cannot log into websites” article, but nearly everyone is choosing the “websites say…” article.

The first article does have a link at the end, but that’s not an ideal way of getting there.

(I’m guessing that the number of people using firewalls or privacy/script blocking addons is larger than the number that have set detailed exceptions in Firefox’s cookie prefs.

]]> By: Dan http://blog.mozilla.com/metrics/2009/09/09/getting-help-when-using-firefox-part-ii/comment-page-1/#comment-138956 Dan Wed, 09 Sep 2009 17:23:51 +0000 http://blog.mozilla.com/metrics/?p=1116#comment-138956 It's possible at least some of the low marks for the log in/cookies issue are because of malfunctioning websites and not a fault in the user's browser itself. It’s possible at least some of the low marks for the log in/cookies issue are because of malfunctioning websites and not a fault in the user’s browser itself.

]]>