Comments on: User Outreach Coming to mozilla.com http://blog.mozilla.com/metrics/2009/10/08/user-outreach-coming-to-mozilla-com/ Tue, 10 Jan 2012 04:12:06 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Ken Kovash http://blog.mozilla.com/metrics/2009/10/08/user-outreach-coming-to-mozilla-com/comment-page-1/#comment-142096 Ken Kovash Mon, 12 Oct 2009 20:32:31 +0000 http://blog.mozilla.com/metrics/?p=1203#comment-142096 Gandalf, Kampyle is helping us with this project. They provide a valuable service, expertise, and reporting interface that we'd prefer not to build in-house. And the value this service has provided during previous initiatives has been off the charts. If you'd like me to give you a tour of the service, let me know. Ken Gandalf,

Kampyle is helping us with this project. They provide a valuable service, expertise, and reporting interface that we’d prefer not to build in-house. And the value this service has provided during previous initiatives has been off the charts. If you’d like me to give you a tour of the service, let me know.

Ken

]]> By: gandalf http://blog.mozilla.com/metrics/2009/10/08/user-outreach-coming-to-mozilla-com/comment-page-1/#comment-142093 gandalf Mon, 12 Oct 2009 19:01:01 +0000 http://blog.mozilla.com/metrics/?p=1203#comment-142093 Why is it served from an external server and not one of mozilla? Why is it served from an external server and not one of mozilla?

]]> By: Livio http://blog.mozilla.com/metrics/2009/10/08/user-outreach-coming-to-mozilla-com/comment-page-1/#comment-141968 Livio Sat, 10 Oct 2009 21:52:39 +0000 http://blog.mozilla.com/metrics/?p=1203#comment-141968 The "feedback edge" slows down scrolling on Linux! Don't place it "absolute"! The “feedback edge” slows down scrolling on Linux! Don’t place it “absolute”!

]]> By: Ken Kovash http://blog.mozilla.com/metrics/2009/10/08/user-outreach-coming-to-mozilla-com/comment-page-1/#comment-141905 Ken Kovash Fri, 09 Oct 2009 17:16:37 +0000 http://blog.mozilla.com/metrics/?p=1203#comment-141905 Axel, good question. this implementation is a short-term pilot. depending on the results and findings, we'll consider rolling it out full-time and including other locales. for the feedback dialog, I encourage you to click to one of those pages, click the button and play with the form. If you have any feedback on the content or usability, please let us know. regarding the "thumbs up" image, it does rotate, so users may see other feedback associated images. I can ask Kampyle about your question. My guess is that they've done a significant amount of usability testing. Ken Axel,

good question. this implementation is a short-term pilot. depending on the results and findings, we’ll consider rolling it out full-time and including other locales.

for the feedback dialog, I encourage you to click to one of those pages, click the button and play with the form. If you have any feedback on the content or usability, please let us know.

regarding the “thumbs up” image, it does rotate, so users may see other feedback associated images. I can ask Kampyle about your question. My guess is that they’ve done a significant amount of usability testing.

Ken

]]> By: Axel Hecht http://blog.mozilla.com/metrics/2009/10/08/user-outreach-coming-to-mozilla-com/comment-page-1/#comment-141871 Axel Hecht Fri, 09 Oct 2009 08:54:04 +0000 http://blog.mozilla.com/metrics/?p=1203#comment-141871 Ken, I take it that these are only on on en-US pages? I'd be interested to learn more about the connection between page and feedback dialog. Or the other way around, the example you gave isn't obvious to me. Oh, and, as our en-US version is used across the globe, did you do a check that the "thumbs up" gesture means just that across the globe? Gestures have the weirdest intl issues, sadly. No idea how one would do that check, though. Ken, I take it that these are only on on en-US pages?

I’d be interested to learn more about the connection between page and feedback dialog. Or the other way around, the example you gave isn’t obvious to me.

Oh, and, as our en-US version is used across the globe, did you do a check that the “thumbs up” gesture means just that across the globe? Gestures have the weirdest intl issues, sadly. No idea how one would do that check, though.

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