plans
Is Firefox Approaching 50% Market Share?
At least in one large region of the world, the answer is “yes”. The folks at Gemius have been kind enough to aggregate their individual country data (e.g., www.en.ranking.pl/) into a single view across their entire sample – a sample totaling more than 60 Billion page views each month. For an overview of the various... »
What People Say After Installing Firefox
Let’s start with the punch line: People love Firefox! There is a small segment of existing users running into a particular problem – Firefox is not saving their preferences Taking a step back, let’s walk through how we arrived at these findings. We previously described our efforts integrating user outreach into mozilla.com. For this post, we’re going... »
200,000 Firefox Users Update Their Plugins
Mozilla recently announced the launch of a “plugin check” page (pictured below), allowing users to see a list of their installed plugins and whether or not any updates are needed. This comes on the heels of a program where we successfully helped more than 10,000,000 Firefox users with a non-current version of Flash get... »
User Outreach Coming to mozilla.com
We’ve been spending some energy in recent months to better integrate user feedback into the Firefox user experience, including the installation experience and Firefox Support experience. Given those insights and successes, we’re now planning to integrate user feedback into mozilla.com. Why is this important? It provides users with an opportunity to share their praise/criticism or... »
Usability Research – Spectator and Test Pilot
Last year, the metrics team launched Spectator, a Firefox extension that collects data about how Firefox is used (thanks Polvi!). Spectator was an early iteration of a broader platform recently launched by Mozilla Labs – Test Pilot. Test Pilot is designed to enable UX and product folks to test very specific hypotheses and questions... »
Helping People Upgrade to the Latest Version of Firefox
We discussed a couple more prominent issues at the time, but when we last analyzed why people cancel out of the Firefox installation process (the actual installer), we found one other significant group of people who could use some assistance – a cohort of existing Firefox users who were confused about what they were... »
Why People Don’t Upgrade Their Browser – Part II
When we left off, we showed that the #1 reason why people refused the Firefox Major Update offer was their frustration/preference/confusion related to the awesome bar (or location bar). There are a few things interesting with this piece of feedback and with all the feedback more generally: Virtually everyone who provided feedback had previously used... »
More Changes Coming to the Firefox Installer
As mentioned a few days ago, we saw a massive impact to the Firefox new user experience with a recently implemented change to the Firefox installer. A problem previously encountered daily by thousands of new Firefox users completely vanished with a single change. We now want to share a few more details and suggest... »
An Improved Experience for 2,000,000 non-Firefox Users
A few months ago, we laid out the following: Installing a piece of software can be a challenging process for the typical person to traverse. For example, with Firefox, we know that each day there are more than 50,000 people who fall into the following group – they complete the download process (receive the full... »
When a Firefox User Reports a Broken Web Site
One of the ways Firefox users can easily and directly contribute to making the browser a better product is through our Help->Report Broken Web Site feature: This allows users to let us know if they experience problems with Firefox on specific websites. Let’s take a high-level look at this “Broken Site Reporter” data over the... »