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How Many Firefox Users Customize Their Browser?
There’s a relatively simple question we’ve been asking for quite some time… of the total Firefox user base, how many people (or what percentage) use at least one add-on? Thanks to some recent work by Simon Krueger, our metrics intern, we’ve been able to arrive at a rough approximation. Here’s my thought process for the... »
More Changes Coming to the Firefox Installer
As mentioned a few days ago, we saw a massive impact to the Firefox new user experience with a recently implemented change to the Firefox installer. A problem previously encountered daily by thousands of new Firefox users completely vanished with a single change. We now want to share a few more details and suggest... »
Firefox = 1,000,000,000 Downloads
We passed the 1,000,000,000 download mark for Firefox just in the past couple hours. This number is cumulative across all of time and it includes actual user-initiated downloads (i.e., not automatic updates). You can follow some of the action here and here. Hooray! »
An Improved Experience for 2,000,000 non-Firefox Users
A few months ago, we laid out the following: Installing a piece of software can be a challenging process for the typical person to traverse. For example, with Firefox, we know that each day there are more than 50,000 people who fall into the following group – they complete the download process (receive the full... »
When a Firefox User Reports a Broken Web Site
One of the ways Firefox users can easily and directly contribute to making the browser a better product is through our Help->Report Broken Web Site feature: This allows users to let us know if they experience problems with Firefox on specific websites. Let’s take a high-level look at this “Broken Site Reporter” data over the... »
People in Vietnam Love Firefox 3.5
With the recent launch of Fx3.5, we wanted to take a quick look at adoption patterns across the globe. With the chart below, we took the number of Fx3.5 users in each region over the past week and divided it by the total number of Firefox users (all versions) in each region over the... »
Firefox 3.5 Launch – a Week in Review
Firefox 3.5 launched just one week ago. It looks like it’s been an incredible success thus far, so we thought we’d offer up a few high-level metrics. Market Share – from a couple different sources, we’ve seen the worldwide market share for Fx3.5 hit the 4% mark. Real-time tracking is still available at whos.amung.us. Downloads –... »
Improving a User’s Experience with Firefox Support (part II)
We recently discussed an optimization test at the Firefox Support site (support.mozilla.com). At the time, we mentioned that: Next up, the SUMO team is planning to soon roll-out a much more substantial A/B test at support.mozilla.com. With a somewhat radically different page design, our expectations for this next test are different. In other words, the... »
Firefox is Green
We recently ran a week long A/B optimization test at www.mozilla.com where we rotated in a few different colors of the Firefox download button. (You may recall that we’ve previously conducted one prior multivariate test on the Firefox product/download page… check it out for some historical context.) For this current test, here was our... »
Improving a User’s Experience with Firefox Support
The SUMO team has been dedicated to improving the support.mozilla.com site in many different ways. One such effort has been around website optimization and testing. We’ve previously touched on a broader roadmap for Mozilla, and as part of that vision, the SUMO team is implementing some A/B tests at support.mozilla.com. As a starting point,... »