We’ve been spending some energy in recent months to better integrate user feedback into the Firefox user experience, including the installation experience and Firefox Support experience.  Given those insights and successes, we’re now planning to integrate user feedback into mozilla.com. Why is this important? It provides users with an opportunity to share their praise/criticism or... »

September’s market share numbers are out and Firefox enjoyed a positive month.  While we’re still collecting numbers from a couple valuable sources (Gemius, Wikipedia), reports are readily available from both StatCounter and Net Applications (for a primer on the different sources, please read this previous post). Emerging from the summer months, both reports show Firefox... »

Last year, the metrics team launched Spectator, a Firefox extension that collects data about how Firefox is used (thanks Polvi!).  Spectator was an early iteration of a broader platform recently launched by Mozilla Labs – Test Pilot.  Test Pilot is designed to enable UX  and product folks to test very specific hypotheses and questions... »

As mentioned by Johnathan, with last week’s 3.5.3 and 3.0.14 releases, Mozilla started warning users if their version of Flash is out of date.  Coupling the following two facts tells us that such an effort has a chance at making a significant impact with overall internet safety. 99% of internet users (desktop) have Flash. The... »

In part I of this two-part series (found here), I discussed the first level of my analysis of our support site. Next, we asked ourselves two questions – Which search terms lead to which articles? Are visitors ultimately satisfied with the articles they choose to view? Let’s take a look at the data: Highlighted in green and red... »