We discussed a couple more prominent issues at the time, but when we last analyzed why people cancel out of the Firefox installation process (the actual installer), we found one other significant group of people who could use some assistance – a cohort of existing Firefox users who were confused about what they were... »

A few months ago, David Tenser from our Support team came to the Metrics team with some ideas for analysis concerning user experience with our support.mozilla.com site (SUMO). At the time, we did not have the functionality set up to get the data we wanted, but thanks to some hard work from Jeremy Orem... »

When I began my analysis of the Broken Site Reporter (seen above) in Firefox (first post can be read here and second here), I imagined a series of 4 or 5 posts with a concluding post on changes I thought would be beneficial to the tool. For now, the end is near for the... »

In case you missed last week’s announcement, the AMO team recently re-launched its stats dashboard.  If you want to know how the universe of Firefox add-ons has been growing over time (e.g., via downloads or usage), you can easily adjust the chart to see the visualization you’re interested in.  You can also easily export... »

When we left off, we showed that the #1 reason why people refused the Firefox Major Update offer was their frustration/preference/confusion related to the awesome bar (or location bar).  There are a few things interesting with this piece of feedback and with all the feedback more generally: Virtually everyone who provided feedback had previously used... »