Nearly a month and a half ago I posted my first post on trying to figure out how IT can reduce adoption/retention barriers.
Over the past month we’ve worked out a different path than I originally thought we’d take. Instead of targeting the Uninstall survey, I’ve been focusing my energies on point to explore #2:
2. How easily and quickly it is to get Firefox support using
support.mozilla.com(is it too slow to be useful?)
I’ve been working closely with with David Tenser, Ken Kovash, and Seth Bindernagel (and all the l10n folks) to add a Kamplye survey to support.mozilla.com (SUMO). IT’s going to tag along with some survey questions David wanted to do. We hope to have something in place for June 1 (bug 489685).
I decided to target two major geographic regions (South America & Asia-Pacific) and have gotten help from our l10n community in translating the survey. You can follow our progress in bug 493096.
I’m including a sample mock-up below. I’m interested in any feedback you might have.
