Although Mozilla’s IT/Ops Team supports a worldwide user base, we’re all located in North America. That’s increasingly become a challenge as we have more employees, l10n folk and users living outside of North America.

So it’s with a lot of excitement that I get to electronically introduce Shyam, who joins IT/Ops today. Shyam lives and breathes in Singapore and is our first non-US based IT/Ops member. He will make supporting our worldwide users easier and especially help support Europe/Asia in more real-time.

If you happen to live nearby, hopefully you’ll get a chance to meet him. For all those remote, I’m sure you’ll find him online at all the usual IT/Ops hangouts.