Chris Hofmann and I have been attending the NetSquared conference for the past two days, listening to a lot of interesting social enterprises that have voted by the NetSquared community to have the greatest potential to leverage the social web to create social change.
Please take a look at the conference. We’re here because [...]

When Mozilla distributes grants to individuals and other organizations, we are looking at leveraged ways to support our community. If you’ve read this blog, the message may be getting a bit monotonous, but it has really been one of the core ways we are thinking about how to make our distributions. For [...]

If you’re like me, sometimes you might be curious about a new way to contribute to Mozilla, but don’t know where to start. (And, no, not by making a YouTube video in Japan.)
And, if you’re also like me, you might not be able to delve into the depths of debugging something wicked hard, but [...]

Student volunteers bring so much to Mozilla, whether by contributing to the code base, participating in our Campus Reps program through Facebook, or working on special projects for our community or for our marketing team.
I’ve had two great experiences with student teams in the recent past:
JT, Asa and I met with a team of students [...]

On Thursday (05/10/2007), our community program committee met to review several new proposals for supporting individuals in the community. The committee (Seth, Asa, Chofmann, John, and Mitchell) felt that we should support the volunteers below (please note…I haven’t named anyone specifically). I’ve listed each of the cases we reviewed (#1, #2, #3, and [...]

I had the comments below sent to me by a colleague who is external to the Mozilla Community, but who reads my work blog and has provided opinions in the past. He provided his thoughts about the questions we ask to help evaluate candidates for the community support/empowerment/building program.
(NB: notice how the name [...]

When we first launched the community (giving) program, I blogged a lot about providing leveraged support, what type of support we would be hoping to provide, and to whom. Along the way, a pretty well-documented process developed. (You can review the community program’s wiki here.)
As part of the evaluation process found on the [...]

I’ll be going to Sun’s CommunityOne event today at the Moscone Center in San Francisco. It looks like it will be an interesting day. I received an invitation to attend when I met with Jim Grisanzio in Japan. Jim is the Community Manager for the Open Solaris project there and he attended [...]

If you’ve seen Asa’s blog post or read Sam Sidler’s post, then you are probably well up-to-speed about JT and Sam’s customer service initiatives. But, to recap, here is what Sam and JT are pushing forward:
Starting next Tuesday (May 8), we’ll be holding twice weekly meetings to discuss the future of customer support. These [...]

I will sign into the QA test day on Friday in hope to meet new community members and participate in the process. The IRC channel is #testday for Friday (my irc nick: sethb).
Here is a wiki page developed by Tomcat that describes the day’s events: http://wiki.mozilla.org/Mozilla_QA_Community:Firefox_2004/15012_Community_Test_Day
If you haven’t participated in one of the [...]