Mozilla Community & Customer Service
May 2nd, 2007 by seth bindernagel
If you’ve seen Asa’s blog post or read Sam Sidler’s post, then you are probably well up-to-speed about JT and Sam’s customer service initiatives. But, to recap, here is what Sam and JT are pushing forward:
Starting next Tuesday (May 8), we’ll be holding twice weekly meetings to discuss the future of customer support. These meetings are to discuss implementing some very specific things that are no-brainers in the realm of customer support.
- Tuesday, May 8, 2007 at 10am PDT - End-user knowledge base
- Thursday, May 10, 2007 at 2pm PDT - End-user forums
- Tuesday, May 15, 2007 at 10am PDT - One-to-one / multiuser chat
- Thursday, May 17, 2007 at 2pm PDT - How MoCo’s approaching this problem
- Tuesday, May 22, 2007 at 10am PDT - Recap and discussion of any other issues ideas
These meetings are open to anyone and everyone. If you or someone you know are currently providing any level of customer support, we want you there. Anyone who participates in any avenue of support is more than invited. That includes the mozillaZine forums and knowledge base, Mozilla’s bugzilla, the support newsgroups, any mailing lists, IRC, anyone working with Hendrix, anyone who works on the in-app help documentation, etc etc etc.
Because my friends and family know that I work for Mozilla, they assume I know everything about “The Internets“. I’ll occasionally install new features on friends’ versions of Firefox or help set preferences to make sure they are optimizing their experience. Can’t wait to learn more so I can become a viral customer service junkie…
Thanks Sam and JT. This should rock!
I just uploaded Mozilla’s 2.0 Version, and much to my chagrin, every damn’ time I try to CLOSE OUT of an email in Yahoo or Hotmail, the whole f–kin’ site closes down, forcing me to log back in!!! I NEVER had such a problem in Version 1 of Firefox! WHAT GIVES???
Cannot print from Firefox. Get error 41 Printing from IE and other products works fine.
HELP
I cannot get an answer re: I am buying a new compaq laptop with vista home ed. I was wondering it it will work with mozilla firefox. Please explain in easy terms as I am not so comp. savy.
TY
P.Enquist
Firefox times out if it decides a page is taking too long to load.
Surely, that should not be it’s decision, but mine. I really don’t want to have to use IE, but sometimes I have no choice.
Can I fix this or is it a programming fault?
I am buying a new HP pavilion laptop with vista home premium ed. I was wondering it it will work with mozilla software (Mozilla Oxford english learning software). I have install and it wouldn’t work..
Please explain in easy terms as I am not so computer savy.
Thank u..
Hi I have a problem here, I’m on my aunt’s laptop and I accidentally downloaded Adobe Shockwave Macromedia. I was then playing a game and the resolution changed on the screen. I put the laptop to sleep and switched it on again to find the resolution back to normal, but the cursor invisible, so I put it to sleep again. When I switched it back on it was all back to normal, except when I opened Firefox it came up with a window telling me to select which user to use. Default was the only one there so I selected it. However when I pressed OK it said I couldn’t use that user because it was already in use. I made another one, and soon realised that all the bookmarks were still on the “default” user. Can you tel me how to get back to the “default” user or, if you can’t, can you tell me where to find out? My aunt is going to kill me.