What’s Up With SUMO – Jan. 23


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Big things this week

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Mozilla Project Meeting – Jan 23


Planet Mozilla viewers – you can watch this video on YouTube.

This is weekly Mozilla project meeting for January 23, 2012. These are great for keeping up with the cool stuff happening all over the project. Here are the meeting notes.

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What’s Up With SUMO – Jan. 17


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Big things this week

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SUMO Day, Thursday January 19th

We made a real impact with our last SUMO Day, so let’s have another one this coming Thursday!

I will help moderate the support forum from 9am to 5pm PST (UTC -8) to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Thursday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to answer 200 additional questions throughout the day, so please commit to answering 10 questions throughout the day. If you can’t answer 10 on SUMO day, well, then there is always tomorrow.

Helping people is its own reward! Learning about how users experience Mozilla products pays infinite dividends for the web! See you Thursday.

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1st SUMOdev sprint of the year

This year we will take a page from the book of agile project management and agile development in the SUMOdev team. Which for us means biweekly sprints with specific themes and closed bug lists. This will give us at the same time more flexibility to react to upcoming issues, and more control of the schedule we are setting in development.

The SUMOdev team meets every other Tuesday to agree on a theme for the development work of the next two weeks. The goal is to produce specific benefits for users with every sprint.

The first sprint started on January 3 after the sprint planning session. The 2012.1 sprints’ two themes are:

  • Getting better search results for users by turning on Elastic Search for real users (specific percentage will depend upon stability and quality)
  • Giving the SUMO team a dashboard with User to User help KPIs.

There are a number of other important things going into this sprint, like integration market place support, Karma dashboard features, etc. You can see the full list here.

Every sprint has a number, like “2012.1″. If you search for “s=2012.x” in bugzilla’s whiteboard field you’ll get back the list for sprint x.

We will try hard not to add any more bugs to this list during the sprint, but also: the team is committed to get those bugs fixed within the two weeks of the sprint, so that we’ll have a completely finished product increment after every sprint (we will need 2-3 sprints to figure out our actual velocity, so the first 3 lists might still fluctuate in terms of completeness).

If you want to add anything to the list, please talk to me and I’ll try to schedule it in for the current or next sprint in discussion with our developers and UX designers.

Also, one more note: Since we don’t have Continuous Deployment yet, but push code after a week long baking time on stage, the full results of this sprint will not be in production at the end of the sprint, the 17th, but one week later, on the 24th. This means: Expect a working Elastic Search and a dashboard with user to user KPIs to be live on January 24th.

This is an exciting change of pace. Hopefully it will allow us to spot issues early, and give us a chance to react to them in time, to make sure our plans stay on track. It will also lead to more transparency, and the benefit of more information will hopefully make for happier developers and a happier SUMO team.

Please let me know if you have any questions or feedback on this, I’ll try to answer quickly here or in the SUMO community forums.

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Mozilla Project Meeting – Jan 9


This is weekly Mozilla project meeting for January 9, 2012. These are great for keeping up with the cool stuff happening all over the project. Here are the meeting notes.

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Kuala Lumpur

David and I went to Mozcamp Asia in Kuala Lumpur back in November. It was fantastic and afterwards we got to spend a day seeing some of the sights. These are few moments from the trip, including a failed attempt at creating a special What’s Up With SUMO introduction.

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SUMO Day, Wednesday, December 21st

This Wednesday is SUMO Day! A special day when we all take some extra time to help answer support questions in the Firefox help forum.

It is the last SUMO Day of the 2011 calendar year, let’s make it great! I will help moderate the support forum from 9am to 5pm PDT to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Wednesday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to answer 200 additional questions throughout the day as this is the average number of questions each day that go unanswered. Firefox users need your help!

It is a very rewarding contribution that will instantly put you in touch with Firefox users and those who upgraded to Firefox 9 this week! And you’ll feel good afterward. Put it on your calendar and contribute your expertise.

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Goodbye to the Sync add-on

Today we are announcing the end of official support for the Firefox Sync add-on, focusing resources on improving and supporting the Sync experience for those users in the latest versions of Firefox. This means that the add-on will not be available at addons.mozilla.org and the only way to get Firefox Sync features will be to upgrade to the latest version of Firefox where they are built into the browser.

A lot has happened since Mozilla launched Weave back in 2007: We launched Weave as an add-on, rebranded it as Firefox Sync, moved Firefox to Rapid Release and eventually integrated Firefox Sync into the browser. Our goal has always been to offer the best service so you can seamlessly share your Firefox experience across devices

Since the launch of Firefox 4, the browser comes bundled with all the goodness of Firefox Sync. Because of the continued support for Firefox 3.6, we have continued to support the add-on. This causes a great deal of engineering & testing headaches between the add-on and the integrated Sync. We also see a lot of users unhappiness since the add-on does not support some of the newer, highly desired, features we’ve added to Sync.

Keep in mind the add-on will still be usable for now, but we will not guarantee its reliability in the following months and foreseeable future. We ask everyone still using the Sync add-on to move to newer versions of Firefox to enjoy the best online and Sync experience.

– mconnor & ibai, on behalf of the Services and SUMO teams

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Mozcamp Asia

Here’s a few moments from Mozcamp Asia.

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