Monthly Archives: October 2007

Linking to anchors in the Knowledge Base

Posted on October 25, 2007 by David Tenser

Editor’s Note: Written by Chris Illias. If you are writing a knowledge base article, the current method of providing a link to another KB article unfortunately does not support anchors (bug 398768). This means that if you are writing an … Continue reading →

Posted in Contributor News | 3 Comments

Server upgrade tonight

Posted on October 23, 2007 by David Tenser

The knowledge base of support.mozilla.com is using TikiWiki, an open-source content management system. We are excited to let you know that tonight around 7 pm PST, we will upgrade TikiWiki to version 1.10, which will give us a number of … Continue reading →

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Show people how to use Firefox!

Posted on October 23, 2007 by David Tenser

It would be very cool if we could make videos/screencasts for a few of the more popular “help” articles in the knowledge base. I did some basic software research and found a program called Jing, which is free, easy to … Continue reading →

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Minutes of Weekly Meeting 10/18

Posted on October 18, 2007 by David Tenser

As always, the weekly meeting agendas and minutes can be found at http://wiki.mozilla.org/Support/Weekly_Meetings. Sumo Status of 1.10 tiki upgrade Upgrade scheduled for next Tuesday (for real this time, because morgamic will be here in MV). Knowledge Base Article layout proposal … Continue reading →

Posted in Meetings | 2 Comments

Newsletter for our contributors

Posted on October 17, 2007 by David Tenser

We have set up a Newsletter category for this blog, under which we will post important information specifically relevant to the contributors of Sumo. For example, that would include information about technical site updates, chanced article review guidelines, etc. I … Continue reading →

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Weekly meeting pushed back one day

Posted on October 11, 2007 by David Tenser

This week’s meeting will be held tomorrow, Friday October 12 at 3 pm PST. The agenda is available on the wiki.

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Most recent forum design mockups

Posted on October 11, 2007 by David Tenser

We are currently working on the visual design of the Firefox Support Forums. This is what we’ve got so far:     After some more polishing, this should be pretty good. Please let us know what you think!

Posted in Discussions | 2 Comments

Preliminary SUMO roadmap

Posted on October 9, 2007 by David Tenser

Based on a number of meetings the last few days, we have a preliminary plan for the technical rollout of support.mozilla.com during Q4 2007: 0.1: Upgrade TikiWiki and fix technical/web stuff (bug list) ETA: Tuesday, October 16th 0.2: Things required … Continue reading →

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Minutes of Today’s Weekly Meeting

Posted on October 4, 2007 by David Tenser

Starting today, we will post the minutes of our weekly Sumo meetings for everyone to see. They will be published here in the Sumo blog and on the mozilla.org wiki. Technical Status Technical requirements mostly complete. [1] [2] [3] Meeting … Continue reading →

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support.mozilla.com Live

Posted on October 2, 2007 by David Tenser

The synchronization from the staging server to the real support site (support.mozilla.com) has now been completed. This means that if you are a contributor, your account should have been transferred and you should start hacking on the articles at support.mozilla.com … Continue reading →

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