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Monthly Archives: November 2007
Minutes of Weekly Meeting 11/27
Sumo Weekly metrics [1] Changed time span from Thursdays-Wednesdays to Sundays-Saturdays since we’ve changed meeting day to Tuesdays “firefox 3″ and “beta” both in top 5 search terms Support:Search Requirements List of proposed requirements for the search engine replacement written … Continue reading
Posted in Meetings
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SUMO l10n Strategy
We are currently working hard to build a kick-ass Firefox support site at support.mozilla.com, also known as SUMO. However, the site is only usable for English speaking people today, representing about 50% of the Firefox user base. While providing support … Continue reading
Posted in Announcements
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Minutes of Weekly Meeting 11/22
Sumo New meeting time Proposed change: Tuesdays, 23 CET / 5 pm EST / 2 pm PST Still doesn’t work for Jason He might be able to ask to get time off for a meeting every other week? 0.1 milestone … Continue reading
Posted in Meetings
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Updated SUMO Milestones
Last time I blogged about the SUMO milestones, the plan was to improve localization support (l10n) for the Knowledge Base before we rolled out Forums and Live Chat. Since then, however, we have decided to push l10n back for a … Continue reading
Posted in Announcements
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Why you should help us help Firefox users
So you’ve helped out with Firefox support before, be it at mozillaZine, on IRC, in newsgroups, on your own personal site, or elsewhere. That’s great! We could use your help, too. Why should you contribute to the support.mozilla.com (Sumo) Knowledge … Continue reading
Posted in Contributor News
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Meeting up with the SUMO team IRL
This week the SUMO team has been working together in the Mozilla Toronto office. Also, Nelson Ko from the TikiWiki community joined us for a couple of days. It has been a great experience to work more closely as a … Continue reading
Posted in Uncategorized
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