Monthly Archives: December 2007

Firefox Live Chat launching today

Posted on December 28, 2007 by David Tenser

Today we are officially opening our Live Chat support to users of Firefox. Users who can’t find their answer in the knowledge base or the forum can now get real time help troubleshooting their issues with more skilled Firefox users. … Continue reading →

Posted in Announcements, Live Chat | 13 Comments

21% Complete

Posted on December 26, 2007 by David Tenser

Thanks to David Baucum, Bo Bayles, and Kev Needham for keeping up the article writing progress — and another thanks to Ehsan Akhgari for currently working on a second article! It’s great to see people from the community helping us … Continue reading →

Posted in General | 3 Comments

Thanks for your help

Posted on December 22, 2007 by David Tenser

Yesterday, we had our first test day for the upcoming Live Chat component of Firefox Support.  It was a wonderful success. Having so many people come out and stick around for the amount of time they did really let us … Continue reading →

Posted in Live Chat | Comments Off

Test Firefox Support Live Chat Today!

Posted on December 21, 2007 by David Tenser

Today, December 21st, from 1 PM – 6 PM PST, we’d like as many people as possible to test both the software that helpers will use to interact with users, as well as the web interface that users will use … Continue reading →

Posted in Live Chat | 2 Comments

Coming up: Live Chat Test Day

Posted on December 19, 2007 by David Tenser

We’re getting close to opening the Live Chat portion of support.mozilla.com, and we’re very excited about that.  We’ve chosen a complete software solution that allows users to access one-on-one support through a web applet, but provides helpers with a full … Continue reading →

Posted in Live Chat | Comments Off

Official Firefox Support Forum Goes Live

Posted on December 18, 2007 by Jason Barnabe

I’m pleased to announce the opening of the official Firefox support forum! The forum is a result of a few months of work, and I’d like to thank all those that provided input into its design, those that coded it, … Continue reading →

Posted in Announcements, General | 14 Comments

Coming up: Launch of Firefox Support Forum

Posted on December 18, 2007 by David Tenser

This week, we will be launching the Firefox support forum on support.mozilla.com. In this forum, Firefox users will be able to ask support questions not yet covered in the knowledge base, and hopefully have them answered quickly by other fellow … Continue reading →

Posted in General | 1 Comment

One down, 32 to go!

Posted on December 18, 2007 by David Tenser

Thanks to Ehsan Akhgari, the first of the 33 remaining articles has been added to the Knowledge Base. Thanks, Ehsan! There are still 32 articles to be written. This is your chance to give something back to the Mozilla community! … Continue reading →

Posted in General | 2 Comments

Minutes of Weekly Meeting 12/17

Posted on December 18, 2007 by David Tenser

Sumo Weekly metrics [1] We can now collect number of new/modified KB articles, number of forum posts, and number of active KB/forum users [2] Depend on [3] to get Participation stats To file separate bug for Performance stats Community Survey … Continue reading →

Posted in Meetings | Comments Off

Write a Firefox support article!

Posted on December 17, 2007 by David Tenser

The Knowledge Base of Firefox Support is shaping up nicely. With over hundred articles written so far, many of the most common tutorials, how-to’s, and troubleshooting articles are readily available. That said, there are a number of articles yet to … Continue reading →

Posted in Contributor News | Comments Off