Community Survey [4] focusing on user-to-user support
Purpose is to get a better understanding of how Mozilla is doing with community support in the different languages and what we can do to improve the situation
Survey to be translated to around 10 languages this week
Survey should be launched later this week and will run for a couple of weeks
Knowledge Base
In-product help plan
Proposing to link directly to SUMO in a standard Firefox tab or new window.
Saves us from having to deal with a separately cached, static version of the site on a separate server
No problem with search (we use what we have today)
Less work for the Firefox development team (can just strip out the help viewer and change some links
Obviously depends on webdev to fix memcache and other performance issues
Waiting for comments from the development team (mconnor + beltzner)
