Monthly Archives: February 2008

SUMO talk at FOSDEM 2008

Posted on February 29, 2008 by David Tenser

Here are the slides from my talk on SUMO at FOSDEM 2008: Project SUMO – support.mozilla.com (pdf, 4.3 MB) Images (c) Martin Creutziger.

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New keywords: user-doc-needed, user-doc-complete

Posted on February 28, 2008 by Chris Ilias

Last week, there were two new keywords created to help with Firefox user documentation. user-doc-needed user-doc-complete If you see any bugs that need changes to current Firefox user documentation, or new user documentation, please add the user-doc-needed keyword. Background bug: … Continue reading →

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Updating the Firefox Support knowledge base with Firefox 3 content

Posted on February 23, 2008 by Chris Ilias

Firefox 3 is in beta, and we will eventually be updating articles in the Firefox Support knowledge base with Firefox 3 information. As we prepare the in-product pages for Firefox 3, we’ve also been keeping track of which current knowledge … Continue reading →

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Live Chat meeting follow-up

Posted on February 21, 2008 by Majken "Lucy" Connor

We’ve created a spreadsheet of the issues we felt would be worth having fixed in the next 3 months.  Beside each issue is a priority number which corresponds to the description in the legend.  If something isn’t on the list … Continue reading →

Posted in Discussions, Live Chat, Meetings | Comments Off

Meeting to discuss bugs and missing features in Live Chat software

Posted on February 19, 2008 by Majken "Lucy" Connor

As the, fairly lengthy, title of this post indicates we’re having a phone meeting to hash out which bugs and missing features in the Live Chat software are most important, or are giving us the most trouble currently.  The goal … Continue reading →

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Minutes of Weekly Meeting 2/18

Posted on February 18, 2008 by David Tenser

Attendees: djst, matthew (zzxc), collin1000, chris, jason, lucy, nelson Sumo Weekly metrics [1] Added Live Chat answer ratio, which shows the % of answered chats Looks like ratio dropped the last couple of weeks; reason for it could be an … Continue reading →

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Live Chat hours revised

Posted on February 16, 2008 by Majken "Lucy" Connor

As most of you already know, SUMO is volunteer driven, and Live Chat is no exception.  Because of this, we’ll be constantly revisiting our officially offered hours to make sure they are the most convenient for our helpers and that … Continue reading →

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Minutes of Weekly Meeting 2/11

Posted on February 11, 2008 by David Tenser

Attendees: djst, jason, chris, lucy, matthew, jeremy, morgamic, nelson Sumo Performance issues Log out [1] Caching [2] SUMO hasn’t been an issue for IT; load for db is fine; sometimes the whole site goes down because it locks the whole … Continue reading →

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SUMO — now with l10n!

Posted on February 8, 2008 by David Tenser

support.mozilla.com now better supports localization. There is still work to be done, but we’ve made a number of important accomplishments this week that are worth mentioning: Automatic language detection based on browser’s accept-lang setting. Right now it’s hard to see … Continue reading →

Posted in Announcements | 3 Comments

Minutes of Weekly Meeting 2/4

Posted on February 5, 2008 by David Tenser

Attendees: djst, chris, jason, lucy, nelson, jeremy, andrew Sumo Weekly metrics [1] Added comments for some metrics that require changes in Tiki/Jive Chris, Jason, and Lucy to go through the list and make sure we have bugs filed for the … Continue reading →

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