Monthly Archives: March 2008

SUMO is currently down

Posted on March 26, 2008 by David Tenser

Unfortunately, we had to take the SUMO site down today because of serious performance issues that affected other services like Bugzilla. Rest assured that awesome people are working around the clock to fix this and that the site isn’t lost … Continue reading →

Posted in Announcements | 1 Comment

Transcripts now available!

Posted on March 25, 2008 by Majken "Lucy" Connor

We’re happy to announce that the transcript feature for Live Chat is now enabled and working. When your chat is finished, the closing page will now include a field for you to provide an email address to have the chat … Continue reading →

Posted in Live Chat | 1 Comment

Minutes of Weekly Meeting 2008-03-24

Posted on March 25, 2008 by David Tenser

Attendees: djst, cilias, np, Lucy, nkoth, Collin1000, zzxc, Cww Sumo Weekly metrics [1] Firefox 3 is now #1 search term on SUMO Need an Upgrading to Firefox 3 article that explains that fx3 is not a released product, how to … Continue reading →

Posted in Meetings | 3 Comments

SUMO Day decided

Posted on March 25, 2008 by David Tenser

We’ve now gathered enough feedback from the community to make a decision about the SUMO Day: we’ll host the event on Friday, April 11th. Thanks for the feedback everyone and stay tuned for more info about this soon…

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Configuring firewalls for Firefox

Posted on March 25, 2008 by Chris Ilias

Firefox 2.0.0.13 is coming out soon; and one common issue that spikes with every update is firewalls blocking Firefox from accessing the internet. We have a few tutorials on the Firefox Support web site, but there are many more firewalls … Continue reading →

Posted in Contributor News | 4 Comments

Pick a day for the SUMO Day

Posted on March 21, 2008 by David Tenser

The Firefox Support project (a.k.a. SUMO) community has grown lately, with new knowledge base content writers and localizers, forum moderators, and live chat helpers. This is really exciting news, as the project depends heavily on the community to succeed. Thank … Continue reading →

Posted in Contributor News, Discussions, Live Chat | 5 Comments

Minutes of Weekly Meeting 2008-03-17

Posted on March 18, 2008 by David Tenser

Sumo Weekly metrics [1] 0.6 milestone status (in-product help) [2] Server push this week with performance fixes SUMO day A day for new contributors to get a good introduction to the various ways of contributing to the project Also a … Continue reading →

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Minutes of Weekly Meeting 2008-03-10

Posted on March 12, 2008 by David Tenser

Attendees: djst, cilias, np, lucy, nkoth Sumo Weekly metrics [1] Forum traffic steadily increasing Jason posted interesting statistics on forum traffic in the newsgroup [2] 0.6 milestone status (in-product help) [3] Redirect service [4] depends on: Renaming en-US articles to … Continue reading →

Posted in Meetings | 1 Comment

Creating content blocks on Firefox Support

Posted on March 6, 2008 by Chris Ilias

On the Firefox Support knowledge base, we make use of tikiwiki feature called “Dynamic Content.” This allows us to create blocks of content that can be inserted in any page. Each content block is language specific, and can have the … Continue reading →

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Minutes of Weekly Meeting 3/3

Posted on March 4, 2008 by David Tenser

Attendees: djst, cilias, lucy, nkoth, zzxc Sumo Weekly metrics [1] Traffic to site steadily increasing — more than doubled the last couple of weeks! 0.5 milestone status (localization) [2] Done, pending one low-priority bug [3] that we will slip 0.6 … Continue reading →

Posted in Uncategorized | 5 Comments