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Transcripts now available!

March 25th, 2008 by Majken "Lucy" Connor

We’re happy to announce that the transcript feature for Live Chat is now enabled and working.

When your chat is finished, the closing page will now include a field for you to provide an email address to have the chat history sent to you.  Please keep in mind that each transcript will only include the details from the current chat, so if you get disconnected or have to restart the chat between steps you’ll need to request a transcript at each stage to have a complete record.

This entry was posted on Tuesday, March 25th, 2008 at 10:57 pm and is filed under Live Chat. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Transcripts now available!”

  1. Jo Says:
    March 26th, 2008 at 6:45 am

    Having a problem with update 2.00.13 but can’t seem to find answer.
    Having difficulty finding help for this.

    Update for Firefox 2.00.13 It came as a pop-up while I was online. I installed it. Then got message Firefox unable to connect to server. Disabled extensions. Don’t have any firewall connected that I know of. Still not working. Tried to reinstall firefox. Still unable to connect to server. Unplugged my modem and restarted firefox. Still not working. I’m using Explorer to get online.

    It seems lots of other people are having the same problem.

    I have Windows XP.

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