Monthly Archives: April 2008

SUMO Day — there’s still time!

Posted on April 11, 2008 by David Tenser

It’s been a really fun and hectic SUMO Day so far, but there is still time for you to join! We’ll be available in #sumo until 6 PM PTD, which means there are almost three hours left of the event. … Continue reading →

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Today is the first SUMO Day!

Posted on April 11, 2008 by David Tenser

This day is all about getting to know SUMO (support.mozilla.com) and how to use the site to help other Firefox users enjoy their favorite browser — Firefox, that is. If you’ve thought about helping out with user support, but haven’t … Continue reading →

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Live Chat Queue Timeout should be fixed!

Posted on April 8, 2008 by Majken "Lucy" Connor

For some time now, users have been redirected out of the queue if one of our helpers hasn’t accepted their chat after 4 minutes.  Obviously this is a very short amount of time given the number of requests we can … Continue reading →

Posted in Contributor News, Live Chat | Comments Off

If you’re a Firefox Support contributor, tell us.

Posted on April 6, 2008 by Chris Ilias

Some people may have noticed that the Contributor Tools box on support.mozilla.com is missing. That’s actually because of a new preference in the Account Settings panel, in which you can set whether or not you are a contributor. If you … Continue reading →

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Firefox 3 is great — and so can you!

Posted on April 3, 2008 by Majken "Lucy" Connor

Hearing all the great things about the upcoming Firefox 3 and wishing you’d been a part of it?  It’s not too late!  Even when all the development and testing is done, there’s still a very important job left. Providing user … Continue reading →

Posted in Announcements | 2 Comments

Moving Firefox 3 product help to the web

Posted on April 3, 2008 by David Tenser

With Firefox 3 Beta 5 just released, a lot of people have probably noticed that we’re no longer using the built-in product help, but instead linking to help content on the web. I’d like to take the opportunity to clarify … Continue reading →

Posted in Discussions | 9 Comments

Minutes of Weekly Meeting 2008-03-31

Posted on April 1, 2008 by David Tenser

Attendees: djst, cilias, np, Lucy, nkoth, Cww, zzxc, morgamic, laura Unfortunately, my computer crashed shortly after the meeting, so I lost the meeting notes that I wrote in an unsaved text document. :( Sumo Performance status [1] The real problem is … Continue reading →

Posted in Meetings | 2 Comments