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Monthly Archives: May 2008
Support Firefox Day — There’s still time!
The weekend hasn’t started yet! Don’t miss the two remaining chat sessions on Support Firefox Day: 4:00 – 4:30 PM PDT: Chat with John Lilly, CEO of Mozilla Corporation. John will be available to answer your questions about Mozilla, including … Continue reading
Posted in Uncategorized
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Attention Localizers: Start Pages Done!
The SUMO start page and the Firefox 3 product help start page are both ready to be localized. The pages contain very little text, and we estimate this will take less than five minutes to localize. We’ve written instructions on … Continue reading
Posted in Announcements, Localization
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How much do you know about Firefox?
…or “Share what you know, learn what you don’t.” Tomorrow will be a special day for Mozilla as we’ll be hosting the very first Support Firefox Day. You’ll get a chance to learn more about Mozilla, Firefox 3, and Firefox … Continue reading
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Suggestions and improvements for Live Chat
With SUMO, we make it a practice to regularly reevaluate what we’re doing well, and what we still need to improve on. We’ve made some changes to the Live Chat software in the last little while, like playing with the … Continue reading
Posted in Discussions, Live Chat
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Reminder for our Knowledge Base contributors
A couple of weeks ago, Chris sent out a personal invitation to all SUMO knowledge base contributors to take a survey about their experiences with the website. It is our hope that we’ll get a better understanding of how our … Continue reading
Posted in Uncategorized
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Just Launched: Firefox Screencasts Contest!
Get ready to participate in the Firefox Screencasts contest! This is your chance to use your talents and passion for Firefox to create screencast support videos for the Firefox Support (SUMO) knowledge base. We have prepared a list of the … Continue reading
Posted in Announcements, Uncategorized
5 Comments
Get ready for Support Firefox Day!
On Friday May 23 we’ll be hosting a Support Firefox Day. Frequent readers or SUMO contributors might remember the SUMO Day we hosted in April. Well, this time it’s SUMO Day with a twist and you really don’t want to … Continue reading
Posted in Announcements
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Minutes of Weekly Meeting 2008-05-12
Attendees: djst, cilias, np, nkoth, lucy, cww, zzxc Sumo Weekly metrics [1] Do the top/bottom 5 lists seem consistent? Seems to rotate between the same set of articles, so yes. Some articles shouldn’t have a poll, such as the Community … Continue reading
Posted in Meetings
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Minutes of Weekly Meeting 2008-05-05
Attendees: djst, cilias, Cww, zzxc Sumo Weekly metrics [1] GMail suddenly in the top ten. Related to this? Will continue discussion in the contributor forum since np couldn’t make it to the meeting. During last meeting nkoth suggested we do … Continue reading
Posted in Meetings
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Knowledge Base contributor survey
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base contributors to take a survey. If you receive an invite, do not mistake it for spam. There are multiple goals in the survey, which should … Continue reading
Posted in Contributor News
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