Monthly Archives: June 2008

Minutes of SUMO meeting 2008-06-30

Posted on June 30, 2008 by David Tenser

Attendees: djst, cilias, np, lucy, nkoth, zzxc Sumo New theme went live last week — please file bugs if you see any problems (but please search first, as there have been a lot of them filed already!) :) 0.6 release this … Continue reading →

Posted in Meetings | 2 Comments

Minutes of SUMO meeting 2008-06-23

Posted on June 23, 2008 by David Tenser

Attendees: djst, lucy, nkoth, zzxc, cww, Collin_1000 Sumo Weekly metrics Significantly increased traffic from Firefox 3, as expected Servers held up generally well (at least not worse than any other service!) Traffic has dropped steadily since launch day, but will … Continue reading →

Posted in Meetings | Comments Off

Support Firefox Day on now!

Posted on June 20, 2008 by Majken "Lucy" Connor

Everyone should head on over to the Support Firefox Day 3 homepage and get in on the action! Support Firefox Day 3 is focusing on acquainting users with the awesome changes in Firefox 3 and even includes some tips for … Continue reading →

Posted in Uncategorized | Comments Off

Firefox 3 Launch — Firefox Support Relaunch!

Posted on June 18, 2008 by David Tenser

What an amazing launch we’ve had so far! At the time I’m writing this, over 6.5 million people have downloaded Firefox 3, and from a Firefox Support perspective it shows. The majority of the support questions we’ve received the last … Continue reading →

Posted in Discussions | 3 Comments

Firefox 3 is released later today — SUMO needs your help!

Posted on June 17, 2008 by David Tenser

The SUMO contributors have all worked incredibly hard to make our user-to-user support experiences for our users positive. Today they will need our help in order to maintain the quality, as the services will explode with new Firefox 3 users. … Continue reading →

Posted in Announcements, Contributor News, Live Chat | 3 Comments

Please help us complete the support experience in your language

Posted on June 16, 2008 by David Tenser

After some serious work by the webdev and IT teams, SUMO is finally in a good enough shape to be linked to from Firefox 3! Thanks a lot to Laura, Jeremy, Justin, Mike Morgan, Mark Smith, Nelson, and Jason for … Continue reading →

Posted in Contributor News, Localization | 1 Comment

Last Chance: Firefox Screencast Contest

Posted on June 15, 2008 by David Tenser

Attention SUMO contributors: If you haven’t submitted a screencast for one of our top 100 knowledge base articles yet, today is the perfect day. As you might know, we have been running a contest where we reward one winner per … Continue reading →

Posted in Announcements, Contributor News | Comments Off

Live Chat meeting today!

Posted on June 13, 2008 by Majken "Lucy" Connor

Just a reminder that the Live Chat meeting is today at 12pm PDT/GMT -7 (3pm EDT/GMT -4). We’ll be discussing any special measures we want to take during release week as well as answering any other questions that come up. … Continue reading →

Posted in Live Chat | 1 Comment

Five days left of the contest!

Posted on June 11, 2008 by David Tenser

We still need submissions for articles, and what better way to win a limited run t-shirt than by recording a simple video? This t-shirt was considered for Firefox 3, but was set aside with a few others to be used … Continue reading →

Posted in Announcements, Contributor News | Comments Off

Firefox Screencast Contest ending next Sunday

Posted on June 10, 2008 by David Tenser

At the end of Sunday, June 15, we will close the Firefox Screencast Contest, so there are only a few days left for you to submit your screencast. Want to win? Starting today, we will feature a number of daily … Continue reading →

Posted in Uncategorized | Comments Off