Minutes of Weekly SUMO Meeting 2008-06-09
Tuesday, June 10th, 2008Attendees: djst, cilias, Lucy, nkoth, laura, zzxc, Cww
Sumo
- Performance update from Laura
- Memcache fixes are now in production
- Still waiting for master/slave bug to be fixed; laura to bug morgamic about review
- Once that is in production, we should be able to switch back to using SUMO as in-product help for Firefox 3 (likely target: Wednesday)
- Forum is still not cached. We’ll likely not have that in time for release, but Laura will investigate
- Last week of Firefox Screencast Contest
- Received a pretty good number of submissions so far, but we need more!
- Will blog about the contest throughout the week
- Support Firefox Day
- Consensus that an SFD closely after the Firefox 3 release would be helpful as we’ll have the traffic to reel people in to being contributors
- Before release, make sure we have sufficient documentation for contributors and blog about the need for people to help out during launch
- Lucy to start the discussion in the newsgroup today
- Weekly metrics
- KB contribution spike because cilias has been updating articles for Firefox 3
- Omniture is now working on SUMO! Need to investigate the possibilities but it’s certainly an improvement compared to Urchin
- Among other things, we can monitor specific articles for traffic and create triggers if we get spikes. This would allow us to keep track of e.g. articles involving viruses/trojans/malware for Firefox.
- Site redesign is underway, led by Brian Krausz from webdev. djst and nkoth to have a meeting today to discuss any open issues and check in on status.
- New Contributor Home Page is up.
Knowledge Base
- Bugzilla:
- All articles that should be using SHOWFOR or Dynamic Content are using them.
- All articles that should be in the Firefox 3 category are there.
- All article text has been updated for Firefox 3.
- Almost all new articles for Firefox are done.
- All we have left for Firefox 3 is screenshots.
- There is a discussion in the Contributors forum about screenshot policy, in terms of if/where do we limit the size of articles, and how to prioritize which SHOWFOR classes are more important (Firefox 2 vs. Firefox 3 on Mac/Linux)
- Discussion about using AJAX to dynamically load screenshots. This would eliminate the concern about having too many screenshots if we want to support different OSes. A bug is filed for this (but I can’t find it! anyone?)
- Other Firefox Support was redone to include other web sites.
- To clarify, this is the page where other locales can provide links to their local community websites.
Forums
- np couldn’t attend today’s meeting, but the most critical aspect of forum is performance, which we discussed earlier.
- “Question answered” feature implemented. The next step is to make sure only threads marked as answered are shown in search results.
Live Chat
- Scheduling PRD draft discussion has been going on in an email thread. Lucy to move it out to a wiki page and include an introduction/description to make it easier for people to provide feedback.
- We’re going to have a pre-release meeting with Live Chat helpers before the release to make sure any open issues are covered and all questions answered. Friday this week? Lucy to make a decision tomorrow.
- Work on adding documentation for what we’re still missing about Live Chat to make sure the information is crystal clear for release. For example, how to deal with supporting Mac/Linux users when the helper is running Windows.