Comments on: The vision for SUMO – Part 1: Listen as hard as we can http://blog.mozilla.com/sumo/2008/08/28/the-vision-of-sumo-1/ The support.mozilla.com (SUMO) project blog Wed, 18 Nov 2009 01:10:41 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Vern M. http://blog.mozilla.com/sumo/2008/08/28/the-vision-of-sumo-1/comment-page-1/#comment-14233 Vern M. Wed, 24 Dec 2008 17:53:51 +0000 http://blog.mozilla.com/sumo/?p=136#comment-14233 Hi David. I'd like to know how you generally plan on collecting all this data from users? Certainly the SUMO blog is a great way to do that, in the form of comments, email feedback, etc... But it sounds to me like you're attempting to organize the opinions of potentially millions of users to provide the Mozilla developers with the broadest possible set of user preferences. You may have a brilliant back end for that herculean task already, but if you don't, might I suggest using a <a href="http://www.nbrii.com/Customer_Surveys" rel="nofollow">customer survey</a>? It may sound simplistic, especially considering all of the little nooks and crannys in such a large piece of software, but I think it would enable you to get the most common feedback from a huge set of users quickly and easily. The technically minded will almost always submit bug reports anyway, but the average web user would probably do a lot better with a simple survey form and an essay question about what they'd like to see from Mozilla. Cheers to you and the Firefox! Hi David. I’d like to know how you generally plan on collecting all this data from users? Certainly the SUMO blog is a great way to do that, in the form of comments, email feedback, etc… But it sounds to me like you’re attempting to organize the opinions of potentially millions of users to provide the Mozilla developers with the broadest possible set of user preferences. You may have a brilliant back end for that herculean task already, but if you don’t, might I suggest using a customer survey? It may sound simplistic, especially considering all of the little nooks and crannys in such a large piece of software, but I think it would enable you to get the most common feedback from a huge set of users quickly and easily. The technically minded will almost always submit bug reports anyway, but the average web user would probably do a lot better with a simple survey form and an essay question about what they’d like to see from Mozilla.

Cheers to you and the Firefox!

]]>