Comments on: The vision for SUMO – Part 7: Support Forum http://blog.mozilla.com/sumo/2008/09/26/the-vision-for-sumo-7/ The support.mozilla.org (SUMO) project Tue, 07 Feb 2012 08:20:15 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: David Tenser http://blog.mozilla.com/sumo/2008/09/26/the-vision-for-sumo-7/comment-page-1/#comment-9114 David Tenser Mon, 06 Oct 2008 15:17:25 +0000 http://blog.mozilla.com/sumo/?p=246#comment-9114 Kadir, thanks. Indeed, we don't want to spread fear and uncertainty. What I meant was basically for the locales that have a need for it, we should offer support forums in their languages. For example the Japanese community have expressed interest in having a Japanese support forum on SUMO. For already existing forums, it would be a better idea to link to them from SUMO rather than reinventing the wheel (sans the community). Kadir, thanks. Indeed, we don’t want to spread fear and uncertainty. What I meant was basically for the locales that have a need for it, we should offer support forums in their languages. For example the Japanese community have expressed interest in having a Japanese support forum on SUMO.

For already existing forums, it would be a better idea to link to them from SUMO rather than reinventing the wheel (sans the community).

]]> By: Kadir http://blog.mozilla.com/sumo/2008/09/26/the-vision-for-sumo-7/comment-page-1/#comment-9111 Kadir Mon, 06 Oct 2008 14:44:47 +0000 http://blog.mozilla.com/sumo/?p=246#comment-9111 Let me echo Thomas' words. Creating centralized forums for locales which already have them is the complete OPPOSITE of what you want to do. It takes years to build up a community. Things like that don't come easy or cheap. So, please, speak to the locale communities, before even bringing up such ideas, it really hurts your creditability and spreads fear, uncertainty and doubt among us, which I'm sure is not what you intended. Let me also give you one advise about community building in forums: After almost 10 years in this field (4 as moderator in a forum, 6 as a forum administrator) from what I can see, the most important forum is: Off-Topic. If people don't get payed they need other incentives, giving them credit is great, but only if there is a community which they care about. And if it is about support and support only, without room for off-topic or advanced magic of extending Mozilla, building up a community will be really hard. People want to show off, show what they are able to do, help really advanced users (their own kind) and engage in off topic discussions with people they like. That's why they come back. Those people are defining the feel of a forum. Take them away and your forums are dead. Let me echo Thomas’ words. Creating centralized forums for locales which already have them is the complete OPPOSITE of what you want to do. It takes years to build up a community. Things like that don’t come easy or cheap. So, please, speak to the locale communities, before even bringing up such ideas, it really hurts your creditability and spreads fear, uncertainty and doubt among us, which I’m sure is not what you intended.

Let me also give you one advise about community building in forums: After almost 10 years in this field (4 as moderator in a forum, 6 as a forum administrator) from what I can see, the most important forum is: Off-Topic. If people don’t get payed they need other incentives, giving them credit is great, but only if there is a community which they care about. And if it is about support and support only, without room for off-topic or advanced magic of extending Mozilla, building up a community will be really hard. People want to show off, show what they are able to do, help really advanced users (their own kind) and engage in off topic discussions with people they like. That’s why they come back. Those people are defining the feel of a forum. Take them away and your forums are dead.

]]> By: David Tenser http://blog.mozilla.com/sumo/2008/09/26/the-vision-for-sumo-7/comment-page-1/#comment-8854 David Tenser Wed, 01 Oct 2008 13:48:24 +0000 http://blog.mozilla.com/sumo/?p=246#comment-8854 Thomas, good point. We should think about how to integrate the local forums better with SUMO. Maybe on the "Ask a Question" page we'd link to that forum as well as the English SUMO forum? Thomas, good point. We should think about how to integrate the local forums better with SUMO. Maybe on the “Ask a Question” page we’d link to that forum as well as the English SUMO forum?

]]> By: don http://blog.mozilla.com/sumo/2008/09/26/the-vision-for-sumo-7/comment-page-1/#comment-8683 don Sun, 28 Sep 2008 18:31:03 +0000 http://blog.mozilla.com/sumo/?p=246#comment-8683 Can you fit 3.02 it stars to update and then lockup I nead to fix it help Don PS I have removeed it and reinstall it four times. Can you fit 3.02 it stars to update and then lockup I nead to fix it help
Don PS I have removeed it and reinstall it four times.

]]> By: Thomas http://blog.mozilla.com/sumo/2008/09/26/the-vision-for-sumo-7/comment-page-1/#comment-8600 Thomas Fri, 26 Sep 2008 23:00:51 +0000 http://blog.mozilla.com/sumo/?p=246#comment-8600 For some locales with already very active "inofficial" support forums, it would be better to link to these support forums instead of creating a new one. Creating new ones will have the negative side effect of dividing contributors into several forums and already fixed problems in one forum can't be searched in the other one. regards, Thomas from the German community (www.firefox-browser.de/forum) For some locales with already very active “inofficial” support forums, it would be better to link to these support forums instead of creating a new one. Creating new ones will have the negative side effect of dividing contributors into several forums and already fixed problems in one forum can’t be searched in the other one.

regards, Thomas
from the German community (www.firefox-browser.de/forum)

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