Monthly Archives: October 2008

Minutes of SUMO meeting 2008-10-20

Posted on October 20, 2008 by David Tenser

Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics Last week’s weekly support issues Corrupt places.sqlite issue – cww to file bug and write KB article on how to replace the file zzxc says some people experience the prefs not … Continue reading →

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Top 15 articles are now available in Japanese

Posted on October 15, 2008 by Chris Ilias

On October 1st, I announced the top 15 Knowledge Base articles for localizers to translate. One week later, all 15 articles were translated into Japanese! Big thanks to Masahiko Imanaka for looking after those article translations. We really appreciate the … Continue reading →

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Knowledge Base localizer survey

Posted on October 15, 2008 by Chris Ilias

Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base localizers to take a survey. If you receive an invite, do not mistake it for spam. There are multiple goals in the survey, which should … Continue reading →

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User support and metrics

Posted on October 15, 2008 by Cheng Wang

Over the past month and a half, we’ve started an effort to gather data from users who come to support or provide input to other places in the Mozilla community to identify issues with Firefox that are new or frequently … Continue reading →

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Status of the upcoming SUMO project logo

Posted on October 15, 2008 by David Tenser

A few weeks ago, creative extraordinaire Tara and I took on the fun task to create a logo to visually represent the SUMO community support project. In order to get a logo that truly captures the core values of SUMO, … Continue reading →

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Minutes of SUMO meeting 2008-10-13

Posted on October 13, 2008 by David Tenser

Attendees: djst, zzxc, Cww, nkoth, myles7897 Sumo Weekly metrics djst has created a dashboard in Omniture so everyone in the team can look at the same data Next step is to make sure that data is published automatically Last week’s … Continue reading →

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Another call for article editor ideas

Posted on October 12, 2008 by Chris Ilias

Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time to post your thoughts and feedback about what problems you … Continue reading →

Posted in Contributor News, General | 4 Comments

How Live Chat fits into SUMO: Community participation

Posted on October 8, 2008 by Matthew Middleton

The Mozilla Support (SUMO) project is unique in the way it involves the broader Mozilla community to improve the user experience. The Live Chat component of SUMO, which I started leading last month, is no exception. As a compliment to … Continue reading →

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Minutes of SUMO meeting 2008-10-06

Posted on October 6, 2008 by David Tenser

Attendes: djst, cilias, zzxc, cww, nkoth, lucy Sumo Weekly metrics Bug 455190 made the poll stats unreliable; should be fixed starting from last week’s push. cilias to verify and report to nkoth if there are still problems. Last week’s weekly … Continue reading →

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Top 15 Support articles for localizers to translate

Posted on October 1, 2008 by Chris Ilias

Before Firefox 3 was released, we gave localizers a list of Support articles that needed to be translated because they were linked to from within Firefox. But what about after that? If someone wants to get started translating other articles … Continue reading →

Posted in Contributor News, Localization | 2 Comments