Comments on: User support and metrics http://blog.mozilla.com/sumo/2008/10/15/user-support-and-metrics/ The support.mozilla.org (SUMO) project Tue, 07 Feb 2012 08:20:15 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Jill Foster http://blog.mozilla.com/sumo/2008/10/15/user-support-and-metrics/comment-page-1/#comment-10096 Jill Foster Tue, 21 Oct 2008 15:52:58 +0000 http://blog.mozilla.com/sumo/?p=303#comment-10096 This might not be the right venue, but I can't find what I'm looking for: I translate, primarily using Russian and English. I can alt/click on a word and get a synonym through the thesaurus. I used to also be able to get a word or phrase translated (as close as a computer can give, and without multiple possibilities of course, but it still saves time!) by the same process. I would request "translation" and my languages. With Mozilla, though, I get this: This service could not be searched because you are not connected to the Internet. Please connect and try again. I'm always connected, so what's the problem? Thank you! Jill This might not be the right venue, but I can’t find what I’m looking for: I translate, primarily using Russian and English. I can alt/click on a word and get a synonym through the thesaurus. I used to also be able to get a word or phrase translated (as close as a computer can give, and without multiple possibilities of course, but it still saves time!) by the same process. I would request “translation” and my languages. With Mozilla, though, I get this:

This service could not be searched because you are not connected to the Internet. Please connect and try again.

I’m always connected, so what’s the problem?
Thank you!
Jill

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