Monthly Archives: November 2008

Another fantastic Support Firefox Day completed

Posted on November 28, 2008 by David Tenser

One week after our fourth Support Firefox Day (SFD for short), it’s time for reflection! This time around, Cheng was doing most of the work of pulling it all together, as well as hosting a fair share of the individual … Continue reading →

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Minutes of SUMO meeting 2008-11-24

Posted on November 24, 2008 by David Tenser

Attendees: djst, cilias, cww, zzxc, lucy Sumo Weekly metrics All articles in “Bottom 5 rated “understandable” articles” had more yes votes, than no votes. Could be because people who find an article hard to understand don’t read it to the … Continue reading →

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Support Firefox Day 4 – Europe

Posted on November 21, 2008 by David Tenser

In just 15 minutes, the European session of our Support Firefox Day starts, where we’ll introduce people to SUMO localization and discuss Mozillas goals for 2010. For the full schedule, see the previous announcement on the Mozilla Blog. Head over … Continue reading →

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Support Firefox Day 4 – Asia

Posted on November 20, 2008 by David Tenser

Today (or tomorrow, depending on where in the world you live) is the fourth Support Firefox Day, which starts in Asia in just ten minutes. For the full schedule, see the previous announcement on the Mozilla Blog. If you’re living … Continue reading →

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Minutes of SUMO meeting 2008-11-17

Posted on November 17, 2008 by David Tenser

Attendees: djst, cilias, zzxc, cww, nkoth, lucy Sumo Last meeting summary (for djst!) Weekly metrics chofmann/djst working on start page improvements. We have some specific things we’d like to test, like the placement of the “Browse the Knowledge Base” link. … Continue reading →

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Minutes of SUMO meeting 2008-11-10

Posted on November 10, 2008 by Chris Ilias

Attendees: cilias, zzxc, cww, nkoth Sumo David is in MV for a Marketing Work Week Weekly metrics Last week’s weekly support issues Bookmarks issue (places.sqlite) is way up. Still investigating cause. 0.7.2 to be pushed on Thursday bug list Logo … Continue reading →

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Article Editor Mockups

Posted on November 5, 2008 by Chris Ilias

Over the past two months we have been gathering feedback and ideas on how to improve the article editing experience in the Support Knowledge Base, to make Knowledge Base features more understandable and easier to use. As part of the … Continue reading →

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Minutes of SUMO meeting 2008-11-03

Posted on November 3, 2008 by David Tenser

Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics Last week’s weekly support issues SFD planning Blogged about it Talked to Axel + Seth about getting the word out Needs leads for Asian session cilias to host his own session … Continue reading →

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Coming soon: Support Firefox Day 4

Posted on November 1, 2008 by Cheng Wang

The next Support Firefox Day will focus on localization of the Support project. Primarily, in this case, localization is translation of support articles into a number of languages for our users worldwide. Firefox is available in over 30 languages and with so many users, support documentation is also needed in all these languages. We have a secondary objective of starting an open discussion about Mozilla 2010 goals and collect feedback from our community of contributors and soon-to-be contributors. Continue reading →

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