Monthly Archives: December 2008

A guide to troubleshooting frequent issues in Live Chat

Posted on December 2, 2008 by Matthew Middleton

Over the past few months, the support team has been working to identify top issues and pass this information along to the rest of the community. For Live Chat, we are now keeping weekly summaries on the Live Chat issue … Continue reading →

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SUMO Newsletter?

Posted on December 1, 2008 by David Tenser

There’s been a discussion in the mozilla.support.planning newsgroup (a place where many of the discussions behind the SUMO project are taking place that for various reasons aren’t happening in the Contributor Forum) about an about:sumo newsletter, similar to how we … Continue reading →

Posted in Discussions | Tagged | 3 Comments