Monthly Archives: January 2009

Options window split progress

Posted on January 29, 2009 by Chris Ilias

Last week, I blogged about our plan to split the Options window article, and that we need Firefox Support locale leaders to translate a text file for us. Thank you to Pavel Cvrček (Czech), Cláudio Esperança (Iberian Portuguese), marsf (Japanese), … Continue reading →

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SUMO now has a twitter feed

Posted on January 27, 2009 by Cheng Wang

Activity in the SUMO has increased rapidly over the past year and our community has really grown! Now we have this blog, a contributors forum and a newsgroup. There’s all sorts of work being done with users, finding common issues, … Continue reading →

Posted in Announcements, General | 2 Comments

Minutes of SUMO meeting 2009-01-26

Posted on January 26, 2009 by David Tenser

Attendees: djst, cilias, cww, zzxc Sumo Takeaways from the January 12 community meeting Why do people participate — enjoying the community feel People seem to enjoy being able to share ideas and get immediate response We should do this more … Continue reading →

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SUMO 0.8.1

Posted on January 24, 2009 by Chris Ilias

Hi folks! Earlier this week, there was another update to support.mozilla.com, I’d like to tell you about. This update was tagged as SUMO 0.8.1. The Vietnamese localization has now been enabled, and we welcome NGUYỄN-Mạnh Hùng, who will lead the … Continue reading →

Posted in Contributor News, Development | Comments Off

One year of Live Chat

Posted on January 22, 2009 by Matthew Middleton

This month marks the one year anniversary of the launch of Live Chat as part of the SUMO project. During our first year, over 20,000 chat requests were answered by over 200 community members, ranging from new Firefox users to … Continue reading →

Posted in Uncategorized | 3 Comments

Minutes of SUMO meeting 2009-01-12

Posted on January 21, 2009 by Cheng Wang

Attendees: mzz, Quarantine, zzxc, cilias, kbrosnan, Tanner, Cww, underpass, michro, myles7897, tom06, Jammer400 (came late) Sumo Weekly metrics Last week’s weekly support issues Malware (redirected searches, popups, etc) are starting to be a bigger problem. Roundtable Introductions Wrapup of past … Continue reading →

Posted in Meetings | 1 Comment

Localizing the Options window article

Posted on January 16, 2009 by Chris Ilias

As we fully embrace the concept of an entire knowledge base acting as the Firefox manual when you click on Firefox Help, there are some structural changes to the help documentation imported from CVS. By far, the biggest and most … Continue reading →

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SUMO contributors meeting is Monday and I can’t wait

Posted on January 11, 2009 by Cheng Wang

A few days ago, we blogged that we’ll be having a contributors meeting Monday Jan 12th. I just wanted to write this to say that I’m really excited to hear what everyone has to say about improving SUMO in 2009. … Continue reading →

Posted in Contributor News, Discussions, General, Meetings | 2 Comments

SUMO contributors meeting Monday Jan 12th

Posted on January 7, 2009 by Cheng Wang

This Monday, Jan 12th, we’ve moved the regular SUMO meeting and are inviting all SUMO contributors to call in to discuss their thoughts on the SUMO project.  Volunteers, contributors and helpers are a vital part of the SUMO community and … Continue reading →

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2009 — Making the vision for SUMO a reality?

Posted on January 3, 2009 by David Tenser

Welcome to the future everyone! This is 2009, the year of opportunities and, if we’re lucky, a stronger world economy. Earlier this week — well, last year — I was writing about the accomplishments we made with SUMO as a … Continue reading →

Posted in Announcements | Tagged | 1 Comment