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Monthly Archives: March 2009
Weekly SUMO meeting 2009-03-30
Sumo Weekly metrics Last week’s weekly support issues Cww to investigate general slowness on Mac and report back to team asap We do have a separate page for the problem with the “Firefox was recently updated” tab opening on every … Continue reading
Posted in Meetings
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The road to SUMO 1.0, in retrospect
Tomorrow night (pacific time), SUMO will reach that magical version number 1.0. Although we already have a grand roadmap leading up to 2.0, today we’ll be looking back at all the work that took us where we are today. There … Continue reading
Posted in General
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Designing a Live Chat web client
Over the past few weeks we’ve been working to collect ideas and feedback for the SUMO Live Chat web client. Contributors currently use the open source Spark client to help in Live Chat, but we’re working on a web-based client … Continue reading
Posted in Development, Live Chat
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Minutes of SUMO meeting 2009-03-23
Sumo Weekly metrics Start page bounce rate is now based on support.mozilla.com/en-US/kb/ instead of support.mozilla.com/en-US/kb/Firefox+Support+Home+Page. The latter is not nearly as trafficked as the former (by a factor of 10) so this will give us much more reliable data. The … Continue reading
Posted in Meetings
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Making use of article feedback
At the bottom of each knowledge base article, users have the option of submitting article feedback. Feedback is great, but pointless if we don’t act on it. Every week, we take useful article comments, and post them in the Contributors … Continue reading
Posted in Contributor News, General
3 Comments
Minutes of SUMO meeting 2009-03-16
Sumo Weekly metrics What happened on Feb 24th (re: start page bounce rate)? djst to talk to Ken. Last week’s weekly support issues Push SFD back to end of May? Since the original idea was to host the event in … Continue reading
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Minutes of SUMO Meeting 2009-03-09
Open Format Attendees: djst, Cww, zzxc, cilias, OzFox1, Tobbi, TMZ. Followup on last meeting. SUMO is dedicated to contributors so please give ideas for making things easier for contributors Some suggestions: Fix places where http:// links log you out. This … Continue reading
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Reminder: Open-format meeting in one hour
Just a reminder; today’s weekly SUMO meeting will be open-format. If you’re a SUMO contributor, or interested in getting involved, call in to the meeting to discuss any issues you want to talk about. The meeting starts in one hour. … Continue reading
Posted in Contributor News, Meetings
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Minutes of SUMO meeting 2009-03-02
Sumo djst has serious connection problems today so this meeting was done in irc.mozilla.org, channel #sumo. Weekly metrics Number of new forum posts has gone down, but the responses are up, much thanks to our heroes cor-el and Quarantine Bounce … Continue reading
Minutes of SUMO meeting 2009-02-23
Sumo SFD status We will be using mogulus as before. I’m looking into maybe simulcasting any interactive parts in Theora so that people can check it out if they have the beta. Topics: Private Browsing (the big one!) Detachable tabs/switching … Continue reading
