Comments on: The road to SUMO 1.0, in retrospect http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/ The support.mozilla.com (SUMO) project blog Wed, 18 Nov 2009 01:10:41 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: John Hayes http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-21718 John Hayes Sun, 03 May 2009 01:43:11 +0000 http://blog.mozilla.com/sumo/?p=532#comment-21718 Why publish only positive comments? Support is notoriously difficult due to large volume. Still no answer on why the upgrades to Firefox keep crashing - unlike the earlier 1.5 to 2.0 versions. Yet the discussion thread has been closed on the grounds that the problem has been solved!!! I understand the impossibility of manually answering the 1,000+ questions that come in every day. Leave the discussion forum open and the problems will get solved if we all work together. Thanks JH. Why publish only positive comments? Support is notoriously difficult due to large volume.

Still no answer on why the upgrades to Firefox keep crashing – unlike the earlier 1.5 to 2.0 versions. Yet the discussion thread has been closed on the grounds that the problem has been solved!!!

I understand the impossibility of manually answering the 1,000+ questions that come in every day. Leave the discussion forum open and the problems will get solved if we all work together. Thanks JH.

]]> By: SIdds http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-21012 SIdds Wed, 22 Apr 2009 10:53:26 +0000 http://blog.mozilla.com/sumo/?p=532#comment-21012 Dear Sir, I have been using Firefox from quite some time now and have been an absolute fan of it. lately i have noticed that while surfing some sites firefox has been getting too slow and ends up hanging the desktop. it consumes full RAM power and finally programme has to be ended by CRTL+ALT+DEL method. I use windows vista sp2. the site on which i noticed the peculiar problem occurs everytime with firefox is www.hotklix.com the same site runs smoothly with i.e. 7. The same also happens on my laptop [DELL 640M Windows XP Home Edition SP3]. see if you could fix the problem, otherwise the software rocks, all salutes to you guys. Regards, Sidds. [India] Dear Sir,

I have been using Firefox from quite some time now and have been an absolute fan of it. lately i have noticed that while surfing some sites firefox has been getting too slow and ends up hanging the desktop. it consumes full RAM power and finally programme has to be ended by CRTL+ALT+DEL method.

I use windows vista sp2. the site on which i noticed the peculiar problem occurs everytime with firefox is http://www.hotklix.com the same site runs smoothly with i.e. 7. The same also happens on my laptop [DELL 640M Windows XP Home Edition SP3].

see if you could fix the problem, otherwise the software rocks, all salutes to you guys.

Regards,
Sidds.
[India]

]]> By: JT http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-20180 JT Fri, 10 Apr 2009 21:56:03 +0000 http://blog.mozilla.com/sumo/?p=532#comment-20180 Great work guys-- very impressive to see how far this has come! Great work guys– very impressive to see how far this has come!

]]> By: David Tenser http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-19460 David Tenser Wed, 01 Apr 2009 21:36:46 +0000 http://blog.mozilla.com/sumo/?p=532#comment-19460 Nelson: Thanks to you and the TikiWiki team (I sent an e-mail to you guys too; hope you got it)! Extending SUMO to other project is a hot topic and I'm looking forward to collaborating with you on that. Simone: Thanks for being a vital part of SUMO. Really looking forward to meeting you again soon! Nelson: Thanks to you and the TikiWiki team (I sent an e-mail to you guys too; hope you got it)! Extending SUMO to other project is a hot topic and I’m looking forward to collaborating with you on that.

Simone: Thanks for being a vital part of SUMO. Really looking forward to meeting you again soon!

]]> By: Nelson http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-19458 Nelson Wed, 01 Apr 2009 21:13:50 +0000 http://blog.mozilla.com/sumo/?p=532#comment-19458 Congrats from the TikiWiki team to SUMO. We are behind you all the way to 2.0. Looking forward, we want others other than Firefox Support to be using TikiWiki to do support the open source way. Now that I am not directly involved in the day-to-day development within SUMO (thanks ecooper, paulc and laura for stepping in), that's what I can focus on, extending the community and ecosystem from the TikiWiki end. Right now, am busy admin'g GSOC for TikiWiki, and working on setting up the upcoming Tiki Software Foundation. Congrats from the TikiWiki team to SUMO. We are behind you all the way to 2.0. Looking forward, we want others other than Firefox Support to be using TikiWiki to do support the open source way. Now that I am not directly involved in the day-to-day development within SUMO (thanks ecooper, paulc and laura for stepping in), that’s what I can focus on, extending the community and ecosystem from the TikiWiki end. Right now, am busy admin’g GSOC for TikiWiki, and working on setting up the upcoming Tiki Software Foundation.

]]> By: Simon http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-19408 Simon Tue, 31 Mar 2009 17:58:05 +0000 http://blog.mozilla.com/sumo/?p=532#comment-19408 William you're too kind... :D I simply believe in this project and I enjoy very much partecipating and seeing it grow. ;) Thanks to David and all, and congratulations to all of us! :D William you’re too kind… :D
I simply believe in this project and I enjoy very much partecipating and seeing it grow. ;)

Thanks to David and all, and congratulations to all of us! :D

]]> By: William Quiviger http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-19395 William Quiviger Tue, 31 Mar 2009 08:40:31 +0000 http://blog.mozilla.com/sumo/?p=532#comment-19395 Community, community, community ! Your blog post is spot on David ! Congrats to the whole SUMO team for the fantastic work and for this milestone. The road to 2.0 promises to be a really exciting one, i'm looking forward to our european community tour this year ! By the way, I was in Milan recently where I hung out with our friends at Mozilla Italia. They got everyone so excited about SUMO, it's almost indecent :) . Maybe you could ask Simone Lando to write a guest blog post on the SUMO blog, his enthusiasm for SUMO is totally contagious :) Community, community, community ! Your blog post is spot on David ! Congrats to the whole SUMO team for the fantastic work and for this milestone. The road to 2.0 promises to be a really exciting one, i’m looking forward to our european community tour this year ! By the way, I was in Milan recently where I hung out with our friends at Mozilla Italia. They got everyone so excited about SUMO, it’s almost indecent :) . Maybe you could ask Simone Lando to write a guest blog post on the SUMO blog, his enthusiasm for SUMO is totally contagious :)

]]> By: Patrick Finch http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-19392 Patrick Finch Tue, 31 Mar 2009 08:08:58 +0000 http://blog.mozilla.com/sumo/?p=532#comment-19392 I am genuinely inspired by the SUMO project - I think a lot of us are. It is an example of how the people in the Mozilla community manage to achieve unexpectedly great results when driven by passion. Well done to everyone in the SUMO project! I am genuinely inspired by the SUMO project – I think a lot of us are. It is an example of how the people in the Mozilla community manage to achieve unexpectedly great results when driven by passion. Well done to everyone in the SUMO project!

]]> By: Stephen Donner http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-19391 Stephen Donner Tue, 31 Mar 2009 07:27:55 +0000 http://blog.mozilla.com/sumo/?p=532#comment-19391 Congrats to the SUMO team (of which I'm proud to be a part) for launching 1.0; looking forward to the road to 2.0, and increasing our testing efforts along the way. Cheers! Congrats to the SUMO team (of which I’m proud to be a part) for launching 1.0; looking forward to the road to 2.0, and increasing our testing efforts along the way.

Cheers!

]]> By: Majken "Lucy" Connor http://blog.mozilla.com/sumo/2009/03/30/the-road-to-sumo-in-retrospect/comment-page-1/#comment-19386 Majken "Lucy" Connor Tue, 31 Mar 2009 02:23:56 +0000 http://blog.mozilla.com/sumo/?p=532#comment-19386 We weren't aware of Deki when choosing software for SUMO, and I'm not sure how closely MDC considered Tiki. I'm actually very eager myself to hear a comparison between the two projects. Though as I understand it, they use mediawiki for the wiki component. The big drawback with choosing mediawiki was upstreaming any changes we wanted to make, l10n capability wasn't very good and didn't offer a good mechanism for requiring approval of changes before going live. Though not to focus on one part of the blog post, it is definitely an interesting topic and is probably worth having a post mortem on especially comparing with Deki and Drupal use on other Mozilla sites. We weren’t aware of Deki when choosing software for SUMO, and I’m not sure how closely MDC considered Tiki. I’m actually very eager myself to hear a comparison between the two projects. Though as I understand it, they use mediawiki for the wiki component.

The big drawback with choosing mediawiki was upstreaming any changes we wanted to make, l10n capability wasn’t very good and didn’t offer a good mechanism for requiring approval of changes before going live.

Though not to focus on one part of the blog post, it is definitely an interesting topic and is probably worth having a post mortem on especially comparing with Deki and Drupal use on other Mozilla sites.

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