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Monthly Archives: June 2009
Help make Launch Day a success!
The support.mozilla.com community is really excited for the release of Firefox 3.5 tomorrow (Tuesday). The quality of support in the hours following a launch is important to ensure a great upgrading experience and a successful release overall, so we’re organizing … Continue reading
Minutes of SUMO meeting 2009-06-29
Sumo Firefox 3.5 status List of potential 3.5 issues is up in the Contributor forum Potential addition: Error correction if people have changed folder names of top-level bookmark folders List of add-ons not compatible with 3.5 Tab Mix Plus is … Continue reading
Improved SUMO start page coming soon
In the last 10 days, we’ve been running our second A/B test on SUMO to try a slight redesign of the in-product start page (the page you get to if you select Help from the menu of Firefox itself). This … Continue reading
Posted in Announcements, Discussions
Tagged bounce rate, keyboard, redesign, sumo, support, ux
3 Comments
Firefox 3.5 Support knowledge base status update – Screenshots
Firefox 3.5 Release Candidate 2 has been released, which means that you can now start updating screenshots in the knowledge base for Firefox 3.5! As a quick reminder, here are the guidelines on updating screenshots for 3.5: Screenshoots should only … Continue reading
Posted in Contributor News
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Minutes of SUMO meeting 2009-06-22
Sumo RC1 support status Cww going to run queries on forum One problem for people upgrading from beta to RC1 might lose all their passwords when they clear recent passwords [1] zzxc reports that a minority of people in Live … Continue reading
Permission levels on SUMO
One issue that sometimes confuses Knowledge Base contributors is knowing what levels of permission each user group on SUMO has. For instance, someone may be able to edit one category or articles, but not another. We now have documented it … Continue reading
Posted in Contributor News, Localization
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SUMO 1.1 – Screencasts are here!
Last week, the fixes for SUMO 1.1 were applied to support.mozilla.com. The big news: SUMO now supports screencasts! A screencast is a video recording of a computer screen. In the same way that images of a computer screen (i.e. screenshots) … Continue reading
Posted in Announcements, Contributor News, Development
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Help Firefox users transition to 3.5
When Firefox 3.5 launches later this month, we expect it to be really popular. After all, it’s the culmination of many months of very hard work from everyone in the Mozilla community. As with any major release, some users may … Continue reading
Posted in Announcements, General
2 Comments
Support Firefox Day — new date: June 25th 2009, 10 AM PDT
With Firefox 3.5 rolling off the presses, it’s time for the long-awaited Support Firefox Day. We’re planning on having the event June 25th at 10 AM PDT (1 PM EDT). At this event, we’ll be talking about Firefox 3.5, supporting … Continue reading
Posted in Contributor News, General
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Firefox Manual’s (not so) distant Italian relative
A few days ago, the SUMO community got together to polish the Firefox 3 Manual created by the amazing FLOSS Manuals community and make it ready for publishing. It was a very successful effort and we now have a manual … Continue reading
Posted in General, Localization
Tagged floss manuals, manual, mozilla, mozilla italia, sumo, support
1 Comment