Monthly Archives: June 2009

Help make Launch Day a success!

Posted on June 29, 2009 by Matthew Middleton

The support.mozilla.com community is really excited for the release of Firefox 3.5 tomorrow (Tuesday). The quality of support in the hours following a launch is important to ensure a great upgrading experience and a successful release overall, so we’re organizing … Continue reading →

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Minutes of SUMO meeting 2009-06-29

Posted on June 29, 2009 by David Tenser

Sumo Firefox 3.5 status List of potential 3.5 issues is up in the Contributor forum Potential addition: Error correction if people have changed folder names of top-level bookmark folders List of add-ons not compatible with 3.5 Tab Mix Plus is … Continue reading →

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Improved SUMO start page coming soon

Posted on June 26, 2009 by David Tenser

In the last 10 days, we’ve been running our second A/B test on SUMO to try a slight redesign of the in-product start page (the page you get to if you select Help from the menu of Firefox itself). This … Continue reading →

Posted in Announcements, Discussions | Tagged , , , , , | 3 Comments

Firefox 3.5 Support knowledge base status update – Screenshots

Posted on June 23, 2009 by Chris Ilias

Firefox 3.5 Release Candidate 2 has been released, which means that you can now start updating screenshots in the knowledge base for Firefox 3.5! As a quick reminder, here are the guidelines on updating screenshots for 3.5: Screenshoots should only … Continue reading →

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Minutes of SUMO meeting 2009-06-22

Posted on June 22, 2009 by David Tenser

Sumo RC1 support status Cww going to run queries on forum One problem for people upgrading from beta to RC1 might lose all their passwords when they clear recent passwords [1] zzxc reports that a minority of people in Live … Continue reading →

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Permission levels on SUMO

Posted on June 21, 2009 by Chris Ilias

One issue that sometimes confuses Knowledge Base contributors is knowing what levels of permission each user group on SUMO has. For instance, someone may be able to edit one category or articles, but not another. We now have documented it … Continue reading →

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SUMO 1.1 – Screencasts are here!

Posted on June 18, 2009 by Chris Ilias

Last week, the fixes for SUMO 1.1 were applied to support.mozilla.com. The big news: SUMO now supports screencasts! A screencast is a video recording of a computer screen. In the same way that images of a computer screen (i.e. screenshots) … Continue reading →

Posted in Announcements, Contributor News, Development | Comments Off

Help Firefox users transition to 3.5

Posted on June 17, 2009 by Cheng Wang

When Firefox 3.5 launches later this month, we expect it to be really popular. After all, it’s the culmination of many months of very hard work from everyone in the Mozilla community. As with any major release, some users may … Continue reading →

Posted in Announcements, General | 2 Comments

Support Firefox Day — new date: June 25th 2009, 10 AM PDT

Posted on June 16, 2009 by Cheng Wang

With Firefox 3.5 rolling off the presses, it’s time for the long-awaited Support Firefox Day. We’re planning on having the event June 25th at 10 AM PDT (1 PM EDT). At this event, we’ll be talking about Firefox 3.5, supporting … Continue reading →

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Firefox Manual’s (not so) distant Italian relative

Posted on June 9, 2009 by David Tenser

A few days ago, the SUMO community got together to polish the Firefox 3 Manual created by the amazing FLOSS Manuals community and make it ready for publishing. It was a very successful effort and we now have a manual … Continue reading →

Posted in General, Localization | Tagged , , , , , | 1 Comment