Monthly Archives: June 2009

Minutes of SUMO meeting 2009-06-08

Posted on June 9, 2009 by David Tenser

Sumo Weekly metrics A lot of article updates (adding “Firefox 3.5″ category to most en-US articles, and many Italian) We need a way to mass-change categories. Cww to file a bug and write a simple SQL script that will be … Continue reading →

Posted in Meetings | Tagged , | Comments Off

Results of our first A/B test on SUMO

Posted on June 2, 2009 by David Tenser

Recently, we ran a simple test on support.mozilla.com to determine if the high bounce rate on the SUMO inproduct start page compared to the normal start page is because of the article links under the search box. The test is … Continue reading →

Posted in Discussions | Comments Off

Minutes of SUMO meeting 2009-06-01

Posted on June 2, 2009 by David Tenser

Sumo Weekly metrics Average CSAT seem to be going down. Need to look at the bottom rated articles (that are heavily trafficked) and identify what the cause is for the low rating. By just improving a couple of the lowest … Continue reading →

Posted in Meetings | Comments Off