Monthly Archives: July 2009

Minutes of SUMO meeting 2009-07-27

Posted on July 27, 2009 by Chris Ilias

Sumo Weekly metrics “Norton” is a popular search term and so is “fast dial”. Cww to investigate “fast dial”. Last week’s weekly support issues New issue: Cannot right-click. Looks like an add-on issue (Yahoo Toolbar?) Will get a KB article … Continue reading →

Posted in Meetings | 1 Comment

Laura Thomson presenting at OSCON about SUMO

Posted on July 23, 2009 by David Tenser

If you’re at OSCON, be sure to not miss senior software engineer, PHP guru, and SUMO lead developer Laura‘s presentation titled Scaling Firefox Support with PHP. From the presentation summary: SUMO – support.mozilla.com – was launched as the official in-product … Continue reading →

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Minutes of SUMO meeting 2009-07-20

Posted on July 23, 2009 by David Tenser

Sumo Weekly metrics Private Browsing the most commonly searched How many of those people are looking at the Private Browsing article in 3.5 vs 3.0? In other words, is it existing 3.0 users looking at the prospect of updating, or … Continue reading →

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Live Chat on Firefox 3.5 Launch Day

Posted on July 20, 2009 by Matthew Middleton

During the Firefox 3.5 launch, the Mozilla Support community opened Live Chat extra hours to help people experiencing problems after the release. In all, we were able to answer over 1000 users with over 40 community members involved. Chatting with … Continue reading →

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Updating the Firefox Manual for 3.5

Posted on July 14, 2009 by Cheng Wang

Back in May, we came together and worked on a user manual for Firefox as part of the FLOSS Manuals Project, an open-source book publishing project. It was a huge success and we now have a great Firefox Manual you … Continue reading →

Posted in Contributor News, General | 1 Comment

Minutes of SUMO meeting 2009-07-13

Posted on July 14, 2009 by David Tenser

Sumo Weekly metrics We’re still dealing with the problem of only getting about 20-25% of the proposed solutions to forum questions actually confirmed as solved threads. Should we send a reminder e-mail for threads with status “solution proposed” so the … Continue reading →

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Minutes of SUMO meeting 2009-07-06

Posted on July 6, 2009 by David Tenser

Sumo Firefox 3.5 post-mortem Very good job, very prepared. One thing that stood out: problem with add-ons not being compatible. We needed to get a list of unsupported add-ons. Next release would be nice to have automated list of add-ons … Continue reading →

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Measuring the success of the knowledge base

Posted on July 3, 2009 by Chris Ilias

In March, I posted about using article feedback to improve knowledge base articles and the importance of making knowledge base articles easy to read; but those are specific areas that are part of a greater knowledge base goal, which is … Continue reading →

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How our wiki is different

Posted on July 1, 2009 by Chris Ilias

To say that the SUMO knowledge base is just a wiki really doesn’t do it justice. While it’s very easy to start contributing to the knowledge base and simply assume that it works just like many other wikis (e.g. Wikipedia), … Continue reading →

Posted in Contributor News, Localization | 2 Comments