Comments on: How our wiki is different http://blog.mozilla.com/sumo/2009/07/01/how-our-wiki-is-different/ The support.mozilla.com (SUMO) project blog Wed, 18 Nov 2009 01:10:41 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Chris Ilias http://blog.mozilla.com/sumo/2009/07/01/how-our-wiki-is-different/comment-page-1/#comment-24137 Chris Ilias Fri, 03 Jul 2009 17:27:05 +0000 http://blog.mozilla.com/sumo/?p=677#comment-24137 Thanks Axel, I made some edits to the page. I disagree with your assessment of the staging area section. The staging and review system is purely about ensuring that the info users see is correct, because the expectation of accuracy is higher. It has nothing to do with angst. Thanks Axel,
I made some edits to the page. I disagree with your assessment of the staging area section. The staging and review system is purely about ensuring that the info users see is correct, because the expectation of accuracy is higher. It has nothing to do with angst.

]]> By: Axel Hecht http://blog.mozilla.com/sumo/2009/07/01/how-our-wiki-is-different/comment-page-1/#comment-24094 Axel Hecht Thu, 02 Jul 2009 17:56:04 +0000 http://blog.mozilla.com/sumo/?p=677#comment-24094 Hi Chris, good idea to have a document like that. Just that it reads highly technical. The second paragraph is hard on the eyes in particular. I'd rephrase the staging area bit, too. Something like: Your normal wiki is providing information to users, and offers them to enhance or fix the given information. On SUMO, our users come in with a problem with Firefox and would feel bad about having to fix the page that's supposed to fix their problem. Thus we only put pages or edits live after they've undergone review from an experienced contributor. Once someone's problem is solved, it'd be great if they contribute back and join our community. Or something like that. Just emphasize that people come to SUMO with an initial level of frustration and angst that other wikis don't face. I'd make the bugzilla link something more specific. Like a query to open bugs on SUMO. Hi Chris,

good idea to have a document like that. Just that it reads highly technical. The second paragraph is hard on the eyes in particular.

I’d rephrase the staging area bit, too. Something like:

Your normal wiki is providing information to users, and offers them to enhance or fix the given information. On SUMO, our users come in with a problem with Firefox and would feel bad about having to fix the page that’s supposed to fix their problem. Thus we only put pages or edits live after they’ve undergone review from an experienced contributor. Once someone’s problem is solved, it’d be great if they contribute back and join our community.

Or something like that. Just emphasize that people come to SUMO with an initial level of frustration and angst that other wikis don’t face.

I’d make the bugzilla link something more specific. Like a query to open bugs on SUMO.

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