Comments on: What are the most frequently asked questions? http://blog.mozilla.com/sumo/2009/09/16/what-are-the-most-frequently-asked-questions/ The support.mozilla.com (SUMO) project blog Thu, 11 Mar 2010 21:43:16 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Justin Dolske http://blog.mozilla.com/sumo/2009/09/16/what-are-the-most-frequently-asked-questions/comment-page-1/#comment-28500 Justin Dolske Wed, 16 Sep 2009 20:28:20 +0000 http://blog.mozilla.com/sumo/?p=737#comment-28500 It might be an interesting experiment to add (temporarily) a prominent "help us improve your search" button, that asks people to explain their problem in a textfield / email, and see how those correlate with their search terms. Or, if you wanted to be really fancy, hook this kind of thing up to Live Chat, so we can both ask what their problem is and help them solve it (better data, since people sometimes can't explain what their real problem is, or are barking up the wrong tree). It might be an interesting experiment to add (temporarily) a prominent “help us improve your search” button, that asks people to explain their problem in a textfield / email, and see how those correlate with their search terms.

Or, if you wanted to be really fancy, hook this kind of thing up to Live Chat, so we can both ask what their problem is and help them solve it (better data, since people sometimes can’t explain what their real problem is, or are barking up the wrong tree).

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