Monthly Archives: October 2009

Updating the knowledge base for Firefox 3.6 – Which articles need to be updated

Posted on October 31, 2009 by Chris Ilias

For the past few weeks we have been gathering a list of changes from Firefox 3.5 to 3.6. The next step is to go through the list of articles and determine which articles need to be updated for each of … Continue reading →

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Help Firefox users having problems with Facebook

Posted on October 29, 2009 by Chris Ilias

Facebook has become an extremely popular social network the last couple of years — and we all know how quickly Firefox is growing its market share. Therefore, a little deductive reasoning tells us that many people must use Facebook with … Continue reading →

Posted in Contributor News | 3 Comments

Calling all Windows 7 users!

Posted on October 27, 2009 by Chris Ilias

Last week, Microsoft released Windows 7, the latest version of the Windows operating system. The majority of our visitors to Firefox Support are Windows users today, and “Windows 7” is one of our most popular search terms because users want … Continue reading →

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Minutes of SUMO meeting 2009-10-26

Posted on October 26, 2009 by David Tenser

Sumo Weekly metrics Over 4 million weekly visitors the last couple of weeks. Yay, F1 keyboard shortcut! New record in forum threads last week. Could be a combination of .NET searches, Windows 7 searches, and more traffic What are the … Continue reading →

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Updating the knowledge base for Firefox 3.6 – List the changes in Firefox

Posted on October 22, 2009 by Chris Ilias

Firefox 3.6 is the next significant Firefox milestone release, and the first beta release is coming soon. We need to start thinking about what updates we need to make to the knowledge base, and plan how to deploy those updates. … Continue reading →

Posted in Contributor News | 5 Comments

Connecting with hundreds of Firefox users each week

Posted on October 21, 2009 by Matthew Middleton

Since Live Chat started, over 1000 people have helped us in at least one chat, and over 200 have been regular helpers. We have answered almost 50,000 total chats (between 600 and 1000 each week), with 10 to 20 people … Continue reading →

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KB articles about blocklisted MS add-ons

Posted on October 21, 2009 by Chris Ilias

Over the weekend, there was quite a bit of activity regarding security issues in .NET Framework Assistant and Windows Presentation Foundation.  These are add-ons that were installed via Windows Update for a majority of Windows users. Mike Shaver did a … Continue reading →

Posted in Announcements, General | 3 Comments

Minutes of SUMO meeting 2009-10-19

Posted on October 19, 2009 by David Tenser

Sumo SUMO goals 2010 brainstorm (click the link for the actual outcomes of the discussion!) Weekly metrics Last week’s weekly support issues Knowledge Base New approver: Tobbi! Gathering list of changes in Firefox 3.6 that will affect support. After we … Continue reading →

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Help us plan SUMO in 2010!

Posted on October 19, 2009 by David Tenser

Following up on my post last week about how the SUMO project developed in 2009, it’s time to repeat the circle for 2010! It’s time to start thinking about where to take the project, which areas to focus on, and … Continue reading →

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The SUMO community keeps getting bigger!

Posted on October 15, 2009 by David Tenser

Here’s one of those things that make me feel good about being a part of SUMO and Mozilla. In late 2008, the SUMO team started to collect feedback from the community about what we should focus on in order to … Continue reading →

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