Monthly Archives: October 2009

The web just got safer with Firefox

Posted on October 13, 2009 by David Tenser

Running the latest version of Firefox with outdated plugins is like having a modern burglar alarm while leaving the balcony door wide open. In order to be safe on the web, your plugins must be updated too. As an example … Continue reading →

Posted in Announcements | Tagged , , , , | 2 Comments

Minutes of SUMO meeting 2009-10-12

Posted on October 13, 2009 by David Tenser

Sumo Weekly metrics Last week’s weekly support issues The “AVG blocks Firefox as a trojan” is now fixed! Knowledge Base EU Ballot Finalize list of articles for KB audit by tomorrow? Thoughts on SHOWFOR for Windows 7 based on article … Continue reading →

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Support and You — a case study

Posted on October 8, 2009 by Cheng Wang

Over the past quarter, there has been an effort with Firefox Support around working closer with everyone in the Mozilla community and acting as a bridge between the Mozilla community and the more mainstream segment of Firefox users.  We blogged … Continue reading →

Posted in General | 1 Comment

Minutes of SUMO meeting 2009-09-28

Posted on October 1, 2009 by David Tenser

Sumo Weekly metrics cilias will work with metrics team to figure out why our bounce rate is increasing Last week’s weekly support issues Fewer repeated issues Dramatic increase in searches related to “cookies” cww to work with metrics to figure … Continue reading →

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