Sumo
- Happy Birthday Firefox!
- Weekly metrics
- 99 active SUMO contributors last week!
- Bounce rate down by 3% on the start page as a result of the improved design
- Forum traffic higher than normal, answer rate dropped to 45% last week
- Last week’s weekly support issues
Knowledge Base
- New articles:
- Controlling AVG Firefox add-ons
- Where are my bookmarks history and other data stored
- We should be able to use commas and other common characters in article titles
- Long term solution would be to do it the WordPress way, where the URL is a simplified (and editable) version of the title. The title can then contain any Unicode characters while the URL remains sane.
- cilias to file bug for the short term solution: adding support for commas
- 3.6 plan for the KB is up [1]
- Not using SHOWFOR to distinguish between 3.5 and 3.6 — currently betting on 3.6 being a minor Firefox upgrade. If this changes, we will likely have to support 3.5 and 3.6 separately.
- Looking into scripting some changes: “Main” panel in Options window has changed to “General”
- Tutorial for locale leaders to update their start pages [2]
- cilias to update the tutorial based on what we discussed about using a separate content blocks for the actual article list
Forum
- Will launch forum UX survey this week to evaluate the impact the new forum UX improvements have had to forum contributors
Live Chat
- New Live Chat shift at 6am PST (9am EST, 2pm WET, 3pm CET), seems to be better for contributors in Asia (already seeing new contributors from Asia!)
- “Chrome registration” error, corrupt bookmarks, and unable to download files much more common after 3.5.5/3.5.5 update. (full data)
Roundtable
- Plan for user-to-user support during 3.6 release week.
- Extended Live Chat hours
- E-mails + phone calls will probably surge — cww to allocate time for it as it can prove to be helpful in finding out more info about new issues
