Monthly Archives: January 2010

Weekly SUMO development team meeting moved

Posted on January 28, 2010 by David Tenser

The SUMO development team meeting (also known as the SUMOdev meeting) has been moved from Tuesdays at 9 am Pacific to Mondays at the same time. This is because one of our developers, paulc, is taking a course this quarter … Continue reading →

Posted in Announcements, Development | 2 Comments

Minutes of SUMO meeting 2010-01-25

Posted on January 26, 2010 by David Tenser

Sumo Weekly metrics Ability to see ratio of people coming to support vs the ADUs? Better question: How good was one release compared to another in terms of added support requests vs ADUs? Would be powerful metric to show to … Continue reading →

Posted in Meetings | 1 Comment

Firefox 3.6 releases Thursday 21 Jan 2010

Posted on January 20, 2010 by Cheng Wang

Firefox 3.6 is coming out tomorrow, which means it is going to be a very busy time for support. As with every major launch, we see a spike in support requests as users get used to features and discover the … Continue reading →

Posted in Announcements, Contributor News, General | 5 Comments

Minutes of SUMO meeting 2010-01-11

Posted on January 11, 2010 by Chris Ilias

Sumo Weekly metrics Last week’s weekly support issues Forum and live chat issues differ. On forum, most people are have problems with Facebook and other websites not working, rather than crashes. In live chat, there are more crashes reported than … Continue reading →

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Minutes of SUMO meeting 2010-01-04

Posted on January 4, 2010 by Chris Ilias

Sumo Welcome back! Weekly metrics cilias to include data for trended search terms “url is not valid” is top trended search term. Not addressed in KB. forum thread indicates that it could be a conflict between the Google and Norton … Continue reading →

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