Monthly Archives: February 2010

Redesigning the support forum

Posted on February 26, 2010 by Cheng Wang

With the rewrite of the SUMO platform underway, this is a great time to rethink how we want to handle our support forum.  While the existing forum format is good for promoting discussions and interaction, it isn’t optimized for getting … Continue reading →

Posted in Contributor News, Development | 6 Comments

Minutes of SUMO meeting 2010-02-23

Posted on February 25, 2010 by Chris Ilias

Attendees: djst, cww, Topal, cilias, zzxc, TMZ, Tanner, Tobbi, and asadotzler Sumo Welcome to the team, Kadir Topal! Applause… Weekly metrics KB helpfulness has been going down and we don’t know why. cilias did a day-by-day query and the numbers … Continue reading →

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The Evolution of SUMO

Posted on February 23, 2010 by James Socol

(Guest post by James Socol of the webdev team. Comments or questions? Head on over to James’ original blog post and comment there!) When I joined the SUMO team six months ago, the team was just starting a discussion of … Continue reading →

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Welcome to the SUMO team, Kadir!

Posted on February 23, 2010 by David Tenser

We’re very excited to announce that Kadir Topal of German Mozilla community fame is joining the SUMO team today full time as our Support Community Manager. His primary responsibility will be to energize, strengthen, and grow Mozilla’s support community so … Continue reading →

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SUMO meetings moved to tomorrow

Posted on February 22, 2010 by Chris Ilias

This week’s SUMO and SUMOdev meetings have been moved to Tuesday. SUMO Meeting: 2 pm PT / 5 pm ET / 23:00 CET (Phone call details) If there is anything you would like to discuss, just add it to the … Continue reading →

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The bright future of the SUMO platform

Posted on February 18, 2010 by David Tenser

When the SUMO project started back in 2007, one of the first big questions was what web platform to use as a foundation for the upcoming Firefox support website. The Mozilla web development team started by doing a thorough analysis … Continue reading →

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SUMO meeting moved this week

Posted on February 16, 2010 by David Tenser

Because of President Days and Family Days and what not, we have moved this week’s SUMO meeting to today at 9 am PT / 12 pm ET / 18:00 CET. Yes, that’s 20 minutes from now!

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Graphing the impact of Firefox releases on SUMO traffic

Posted on February 3, 2010 by Cheng Wang

For a few days now, we’ve been noting that the Firefox 3.6 release went smoother than 3.5. Now we can quantify it. By looking at the amount of traffic to SUMO, we expect a spike every time there’s a release … Continue reading →

Posted in General | 2 Comments