Monthly Archives: March 2010

SUMO platform roadmap for the rest of 2010: Milestones and priorities

Posted on March 31, 2010 by Chris Ilias

Last month, we blogged about the upcoming SUMO platform that will make SUMO much more enjoyable to use for users, contributors, and developers. Of course, SUMO 2.0 (codenamed Kitsune) can’t be written over night — it’s quite an undertaking to … Continue reading →

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Sign up for the Support Report: SUMO’s weekly report of Firefox issues and metrics

Posted on March 30, 2010 by Cheng Wang

Every week, we get thousands of users asking questions on the support site and telling us about their Firefox issues. To better leverage that information across the Mozilla universe, we’re launching the Support Report. This is a weekly digest of … Continue reading →

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Introducing the fabulous SUMO Content Manager

Posted on March 30, 2010 by David Tenser

After months of hunting, we’re very excited to announce that we’ve found our new Support Content Manager. Starting this week, Michael Verdi joins the SUMO team full time and will primarily focus on improving our support documentation to make it … Continue reading →

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Minutes of SUMO meeting 2010-03-29

Posted on March 30, 2010 by David Tenser

Sumo Welcome to the team, Michael Verdi! Q2 (public) SUMO goals: Increase support localization reach by 5% (mostly Kadir) Increase helpfulness of SUMO articles by 2% (djst, cilias, michaelverdi; shared with Metrics team) Implement new support forum (sumodev, Cww) Implement … Continue reading →

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Experimenting with Twitter

Posted on March 24, 2010 by Kadir Topal

Next week we are starting an experiment: reaching out to Firefox users on Twitter and offering them help in an environment where they might not expect it. A huge number of people are actively engaged in social networks, where they … Continue reading →

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We just made the switch to Firefox a lot better for millions of users

Posted on March 18, 2010 by Chris Ilias

Sometimes taking a closer look at things that have remained unchanged for over a decade can be quite surprising — and the end result can help millions of people every year! First, some background: Firefox users on Windows have an … Continue reading →

Posted in Announcements | 4 Comments

Minutes of SUMO meeting 2010-03-15

Posted on March 15, 2010 by David Tenser

Sumo Weekly metrics Not a major bump from the 3.6 update. Maybe we’ll see more in next week’s traffic. About 70% of the people who use the “None of the above” option when responding to a forum thread actually are … Continue reading →

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Another Forum redesign mockup

Posted on March 10, 2010 by Cheng Wang

Based on some feedback to the last design, we’ve come up with an alternative concept for the forum redesign. While it has many of the same features as the last one (users will still be able to vote on individual … Continue reading →

Posted in Announcements, Development, General | 3 Comments

Minutes of SUMO meeting 2010-03-08

Posted on March 8, 2010 by David Tenser

Sumo Weekly metrics Forum contributor participation is going down. Cww to verify that the metrics are correct cilias to talk to metrics team about getting a heat map for the Windows start page, in addition to adding the bounce rate … Continue reading →

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We are no longer using Bugzilla for article requests

Posted on March 5, 2010 by Chris Ilias

We’ve recently changed the way we track requests for new Knowledge Base articles for Firefox Support:  Instead of using bugzilla, we’re now using a forum hosted on the site instead. Here’s the background and reason for this change: When the … Continue reading →

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