Category Archives: about:sumo

Meet Brinda!

Posted on August 5, 2011 by Verdi

Say hi to Brinda! She’s an intern for SUMO this summer, working on text mining support questions to find our top issues. Automating this manual process will be a huge help to us. I shot this video almost a month … Continue reading →

Posted in about:sumo, Video | 3 Comments

Meet Michelle!

Posted on August 4, 2011 by Verdi

Please join me in welcoming Michelle Luna to Mozilla! Michelle will be heading up our mobile Firefox support efforts and ensuring that we provide world class, scalable, self-service and community-driven support for mobile Firefox users. We’re very excited that Michelle … Continue reading →

Posted in about:sumo, Video | 3 Comments

Meet Ibai!

Posted on July 5, 2011 by Verdi

Please join me in welcoming Ibai Garcia to Mozilla! Ibai (in some circles also known as El Fuego de la Cueva) is the SUMO team’s new Services Support Coordinator. He will lead the services support effort, including redefining the experience … Continue reading →

Posted in about:sumo, Video | 6 Comments

SUMO Photos

Posted on July 14, 2010 by Verdi

The Mozilla Summit was amazing. Here are a few photos of some of the SUMO people. You can see all 5000+ summit photos posted on flickr here.

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about:sumo – May 2009

Posted on May 28, 2009 by Chris Ilias

NOTE: This is the blog version of our about:SUMO newsletter. To subscribe to the email version, sign up using the online subscription form. about:SUMO Welcome to about:SUMO — a digest of news from Mozilla’s support world! With this being the … Continue reading →

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Subscribe to the SUMO newsletter

Posted on May 13, 2009 by Chris Ilias

about:SUMO the SUMO newsletter is coming! You can subscribe now. If you are not actively involved in SUMO, but are still interested in knowing what is going on in the SUMO world, this is a great way to keep in … Continue reading →

Posted in about:sumo | 4 Comments

The about:sumo experiment

Posted on April 21, 2009 by Chris Ilias

A while back, the idea of creating an about:sumo newsletter was proposed. Since then, we’ve been so busy with other parts of SUMO, that we never got to follow through on that idea. We haven’t forgotten! In the next three … Continue reading →

Posted in about:sumo, Announcements, Discussions | 3 Comments