Category Archives: Announcements

Want to help Firefox 4 users? Here’s how!

Posted on March 21, 2011 by Cheng Wang

Last week, we posted a blog post about the upcoming Support Firefox Day on Wednesday March 23rd. That day, we expect almost a million Firefox users to come to our support site with questions about Firefox 4.  We want them … Continue reading →

Posted in Announcements | 43 Comments

SUMO 2.4 – The end of the tunnel

Posted on December 27, 2010 by James Socol

Two weeks ago, we released SUMO 2.4, completing a year-long project to replace the SUMO platform! SUMO 2.4 moved the last bits of functionality into Kitsune, our Django-based platform. These include user features like login/logout, registration, and profiles. This represents … Continue reading →

Posted in Announcements, Development | Tagged | 1 Comment

The new SUMO is here, let’s put it to the test

Posted on December 1, 2010 by Kadir Topal

We started working on our new SUMO Knowledge Base back in March and now, 9 months later, it’s finally here! We released our new KB to the public last night and it’s working great. Go check it out: http://support.mozilla.com. And … Continue reading →

Posted in Announcements, Contributor News, General, Knowledge Base, Localization | 5 Comments

What’s new in Kitsune

Posted on November 11, 2010 by Kadir Topal

In my last post I wrote about the process of creating our new Knowledge Base but that did not answer the question of how the new KB will improve the experience for users and contributors. There are so many exciting … Continue reading →

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Change is good

Posted on June 17, 2010 by Kadir Topal

Today we are rewriting our top 5 articles to make them more helpful. SUMO has 5 million visitors every week. That’s a lot of people who hopefully are happy Firefox users again after leaving our site. And while we have … Continue reading →

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Knowledge Base Audit

Posted on April 8, 2010 by Verdi

This is an exciting time to be joining the SUMO team because we’re in the process of writing a whole new platform. As the new Support Content Manager, one of my first priorities will be working with Chris, Kadir and … Continue reading →

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SUMO platform roadmap for the rest of 2010: The timeline

Posted on April 7, 2010 by Chris Ilias

Now that we’ve decided to develop a new platform for SUMO, let’s look at how it’ll be developed and how the transition will take place. Since SUMO consists of many components which can be developed one-by-one, Kitsune will be implemented … Continue reading →

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SUMO platform roadmap for the rest of 2010: Milestones and priorities

Posted on March 31, 2010 by Chris Ilias

Last month, we blogged about the upcoming SUMO platform that will make SUMO much more enjoyable to use for users, contributors, and developers. Of course, SUMO 2.0 (codenamed Kitsune) can’t be written over night — it’s quite an undertaking to … Continue reading →

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Sign up for the Support Report: SUMO’s weekly report of Firefox issues and metrics

Posted on March 30, 2010 by Cheng Wang

Every week, we get thousands of users asking questions on the support site and telling us about their Firefox issues. To better leverage that information across the Mozilla universe, we’re launching the Support Report. This is a weekly digest of … Continue reading →

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Introducing the fabulous SUMO Content Manager

Posted on March 30, 2010 by David Tenser

After months of hunting, we’re very excited to announce that we’ve found our new Support Content Manager. Starting this week, Michael Verdi joins the SUMO team full time and will primarily focus on improving our support documentation to make it … Continue reading →

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