Category Archives: Announcements

We just made the switch to Firefox a lot better for millions of users

Posted on March 18, 2010 by Chris Ilias

Sometimes taking a closer look at things that have remained unchanged for over a decade can be quite surprising — and the end result can help millions of people every year! First, some background: Firefox users on Windows have an … Continue reading →

Posted in Announcements | 4 Comments

Another Forum redesign mockup

Posted on March 10, 2010 by Cheng Wang

Based on some feedback to the last design, we’ve come up with an alternative concept for the forum redesign. While it has many of the same features as the last one (users will still be able to vote on individual … Continue reading →

Posted in Announcements, Development, General | 3 Comments

We are no longer using Bugzilla for article requests

Posted on March 5, 2010 by Chris Ilias

We’ve recently changed the way we track requests for new Knowledge Base articles for Firefox Support:  Instead of using bugzilla, we’re now using a forum hosted on the site instead. Here’s the background and reason for this change: When the … Continue reading →

Posted in Announcements, Contributor News | 1 Comment

The Evolution of SUMO

Posted on February 23, 2010 by James Socol

(Guest post by James Socol of the webdev team. Comments or questions? Head on over to James’ original blog post and comment there!) When I joined the SUMO team six months ago, the team was just starting a discussion of … Continue reading →

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Welcome to the SUMO team, Kadir!

Posted on February 23, 2010 by David Tenser

We’re very excited to announce that Kadir Topal of German Mozilla community fame is joining the SUMO team today full time as our Support Community Manager. His primary responsibility will be to energize, strengthen, and grow Mozilla’s support community so … Continue reading →

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SUMO meetings moved to tomorrow

Posted on February 22, 2010 by Chris Ilias

This week’s SUMO and SUMOdev meetings have been moved to Tuesday. SUMO Meeting: 2 pm PT / 5 pm ET / 23:00 CET (Phone call details) If there is anything you would like to discuss, just add it to the … Continue reading →

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The bright future of the SUMO platform

Posted on February 18, 2010 by David Tenser

When the SUMO project started back in 2007, one of the first big questions was what web platform to use as a foundation for the upcoming Firefox support website. The Mozilla web development team started by doing a thorough analysis … Continue reading →

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SUMO meeting moved this week

Posted on February 16, 2010 by David Tenser

Because of President Days and Family Days and what not, we have moved this week’s SUMO meeting to today at 9 am PT / 12 pm ET / 18:00 CET. Yes, that’s 20 minutes from now!

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Weekly SUMO development team meeting moved

Posted on January 28, 2010 by David Tenser

The SUMO development team meeting (also known as the SUMOdev meeting) has been moved from Tuesdays at 9 am Pacific to Mondays at the same time. This is because one of our developers, paulc, is taking a course this quarter … Continue reading →

Posted in Announcements, Development | 2 Comments

Firefox 3.6 releases Thursday 21 Jan 2010

Posted on January 20, 2010 by Cheng Wang

Firefox 3.6 is coming out tomorrow, which means it is going to be a very busy time for support. As with every major launch, we see a spike in support requests as users get used to features and discover the … Continue reading →

Posted in Announcements, Contributor News, General | 5 Comments